mark harrison

* Company: One of the UK's leading Mobile Network Operators. * Role: GSM/UMTS Optimisation Engineer * Cell planning (building 2G/3G network, dimensioning capacity, coverage, design & build of cell sites) * Optimising coverage (East London area) * fault finding, tweaking, upgrading & expanding sites * Managed a number of projects and delegated work within the team * Developed a Bring Into Service (BIS) solution to track planner performance and manage site integrations, drive surveys and respective quality in the South – utilised SAP network flows and a database incorporating TMUK data sources (Metrica/SAP BW) – tracked 1000+ sites * Developed complex reports for national use (3G expansions, micro cells, neighbours, congestion) * Acquired skills: GSM, UMTS, GPRS, SAP, SAP BW, VBA, Metrica, Ericsson AXE, Nokia Netact * Involved with the TMUK/H3G MORAN UMTS network consolidation project (leading to EE/MBNL) * Experience of site hardware (Nokia/Ericsson) and appreciation of network architecture

Role: Sales Consultant Technical Account Management and Sales for GSM/LTE guard-band (UK, SE, NL), government and security. Particularly focussed on packaged private Small Cell + Software Core network solutions for labs, Network in a Box and government applications. Taking lead on new opportunities and managing relationships with existing clients to meet customer requirements for continued revenue growth. Combined Sales and Pre-Sales for self-sufficient sales of solutions to customers.

Sales and Pre-Sales consulting for businesses in telecoms and security specific applications. Provided product management, sales support and account management capability to a number of specialist telecoms companies. Successfully increased sales revenue and in particular businesses for acquisition. Experience with providing bespoke software development for R&D applications and technical expertise on 2G, 3G and 4G cellular RF concepts for planning of private software cellular network systems.

* Company: A leading provider of Small Cell (2G, 3G, 4G) end-to-end solutions to Mobile Network Operators, system integrators and government. * Role: Senior Technical Consultant (Pre-sales/Technical Account Management) * Technical lead on sales opportunities Worldwide from first meeting to post-sale and launch. * Tailored and lead technical sales workshops and detailed integration presentations. * Performed TAM role with existing customers and liaise with stakeholders. * Managed technical issues during trial phases and be the point of contact with the customer. * Built niche solutions for concept or sales demos and lead integration with third party systems.

* · Working on an EC research project (ageing research) * · Designed, published and developed a large reference document in web format * · Liaising with heads of department to ensure design issues followed

* Coordinate and liaise between departments for RFQ/RFPs * Manage existing customer technical relationships * Steer account strategy * Understand markets and position product with sales directors * Manage trials with customers and present technical results * Present solutions in sales meetings and interactive workshops * Raise product feature requests based on own and operator feedback * Interact with product team to specify requirements and priorities * Conduct internal/external training on product and/or technologies * Take ownership for a number of product applications * Worked with global customers and opportunities * Managed team’s technical sales presentation material and developed use cases

* Company: Telecom software provider enabling private mobile networks for disaster response and military applications. * Role: Senior Technical Consultant (Pre-Sales) * Pre-sales and technical account management lead for new/existing customers * Worked with SiRRAN Sales Director to develop presentation material, lead demos, and handle technical meetings with Worldwide customers * Lead responses to RFxs * Worked closely with marketing, product management and engineering for new product requirements * Tech lead on new development projects for product steering and technical implementation * RF expert for implementation of solutions for tactical non-operator market

Studied Electronics, Computer Science (programming and theoretical computing) and Communications (telecoms through data transfer and signalling). Since the course was accredited with the IET (formerly IEE) a number of course competency modules were completed to encompass typical business, manufacturing, law and communications standards within the market place. Maths, Physics, Java programming, GSM/UMTS, modulation techniques, air interfaces, IP, databases, manufacturing, marketing. Activities and Societies: International Students' Committee