Mark Carpendale
VP of Technology & Solutions @ Elite Displays
United States
Las Vegas
Electrical & Electronic Manufacturing
Multitasking, Data Analysis, Trend Reporting, Time Management, Strategic Analysis, Problem Solving, Attention to Detail, Organization Skills, Product Knowledge, Adaptation, Secondary Research, Technical Support, Intellectual Curiosity, Growth Development, Written and Verbal Communication, Superior Interpersonal Skills, Hospitality, Hospitality Management, Customer Service, Sales
Experience
VP of Technology & Solutions
Elite Displays
Las Vegas, NV
www.elitedisplays.com One source - All solutions - Fully digital
Technical Product Manager
Elite Displays
Las Vegas, Nevada, United States
www.elitedisplays.com One source - All solutions - Fully digital
Call Transfer Sales Supervisor
Hilton Grand Vacations
Las Vegas, Nevada
• Oversee hourly data from sales advisors with all levels of sales experience and provide real-time feedback to motivate and improve work output • Drove on average of $250,000 in gross sales monthly despite economic volatility • Consistently achieved 10% conversion rate based on 50% qualified calls when the minimum conversion monthly quota is 7.25% • Held biweekly one-on-ones with each sales advisor to identify improvement opportunities by setting SMART goals and enabling growth/scalability • Communicate to management weekly to analyze key metrics and solutions and resolve root causes of underperformance • Successfully built 1 outbound sales team and 4 inbound sales teams, each consisting on average of 20 sales advisors
Outbound Team Leader
Hilton Grand Vacations
• Quickly built rapport as a turnover and handled objections with sales closing process • Assisted sales floor to increase 25%-33% in production daily by joining live calls • Coached sales advisors through real-time scenarios and role-plays
Outbound Sales Advisor
Hilton Grand Vacations
• Exceled in vigorous sales goal by 200% • Followed the values and represented the company with integrity • Generated proper urgency on calls to meet the “one call close” expectation
Education
Arizona State University
Languages and Culture
Major GPA: 3.9, Dean’s List • Studied abroad at Nanjing University in Nanjing, China with the Chinese Flagship Business. (http://chineseflagship.asu.edu) • Completed graduate level course study in Strategic Management and Marketing Management
Mark Carpendale's Contact Information
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