Mark Bristow

At PragmaVia I provide affordable, flexible, and proven consulting solutions for small and growing businesses. www.pragmavia.com

Independent consultant at Appetite Consulting Ltd working with FTSE100 Financial Service companies on strategic change programmes, delivering both revenue growth and cost reduction programmes through target operating model design and merger integrations.

Digital transformation for claims management process from enquiry to settlement for a large UK retail bank. Defining the IT Target Operating Model for the next 10+ years across a Global Insurance Broker, assessing 150 legacy applications vs 10 target application, saving £150m pa Lead the business digital transformation design for a Global Insurance Affinity business covering 10 products across 35 partners for 250,000 professionals and businesses.

Platform replacement Programme Director

Project Manager for the integration of Omnilife group risk insurance business into RGA: • Integration of Omnilife’s £20m business across 10 functional areas from front to back office (Sales, Marketing, HR, Treasury, Investment, IT, Legal, Compliance, Tax, Facilities) into RGA • Successful run off of 1250 group risk policies to Legal and General, managing the Ops processes and procedures to ensure retention of 80% of customers

Brexit TOM design and delivery for Barclays Corporate Banking covering all Cash, Liquidity, Debt and Trade & Working Capital products across both Barclays Bank PLC and Barclays Bank Ireland PLC • Coverage Target Operating Model design across 4 corporate businesses and 10 functions • Set up and enlargement of Barclays Ireland to ensure continuity of EEA business with associated governance, funding and forums in place • Evaluation of regulatory changes over 15 EEA target countries upon BBPlc • Training and comms for 700 Coverage colleagues in UK, EEA, US & APAC • Migration of clients to new Barclays entity and 400 Coverage colleagues transferred with minimal disruption • Coverage system impact assessment, solution recommendations and implementation management

As part of the £350m Operational Risk Transformation Programme, project lead for regulator stipulated Operational Risk improvements to ensure all deliverables are embedded into BAU: • Delivery of global risk management system caveats and implementation metrics complete • Address the issues identified in embedding the new Operational Risk management framework • Assess the risk profile through completing a group wide risk profile calibration exercise • Management of portfolio of projects to identify, design and deliver new reports to the 5 Global businesses to identify and manage non-financial risks across HSBC from 1st to 3rd line of defense: • Project manage 4 reporting projects from requirements definition through to embedding and adoption across all countries • Management of 4 onshore BAs and 25 offshore delivery resources • Liaise with multiple stakeholders across the HSBC organisation to ensure smooth implementation to 2,500 control owners

Target Operating Model Project Manager design and implementation for the Structured Reform Programme, separating Retail Banking from Corporate and Investment Banking. Working across all business units from design through to implementation.

Business design, egnagement and readiness project manager lead for a £200m cards platform replacement programme, managing a team of 80 PMs, BAs and SMEs to ensure the business is ready for the changes that the new systems will bring. This includes managing the development of Target Operating Model, Procedures, Training, Design Authority, Customer Impacts and Business Readiness

Led a team of 6 workstreams for carve out, then integration of Target Operating Model of a Barclays Banking Services subsidiary with operations integrated between Barclays head office operations, 3rd party operations and the exit of 8 products.

Development and delivery of TOM model for B2B2C workplace banking proposition, delivering Retail and Wealth new propositions to FTSE100 clients.

Distance learning course with Unilever