mark yellen

Provided technical support via telephone on all Pitney Bowes low and mid range mailing equipment.

* Utilized Visual Basic programming skills to automate data entry into mainframe. * Worked as part of a team to develop specialized billing process and procedures for several important strategic commercial accounts. * Developed A/R reports through queries in SAP/Business Warehouse for Strategic Account customers. * Created and delivered SAP/Business Warehouse user training to center employees. * Utilized MS-Office Products to create specialized invoices for our largest customers, including the Federal and State government accounts. * Responsible for relationship management on 13 major Federal Government accounts, with over 8,000 locations. * Utilized SAP and Siebel products to maintain account integrity and perform A/R transactions. * Handled E-Procurement process for all Strategic Accounts, including support of Ariba, EDI, Perfect Commerce and SAP order-to-cash processes.

* Utilized Lucent CentreVu Supervisor software to observe associates. * Trained new team members in both technical and non-technical skills. * Created spreadsheet to assist with national calibration of quality monitoring. * Utilized DB2 queries to collect daily report data. * Developed new procedures and metrics for evaluating employee performance. * Supervised a team of over 35 associates performing telephone diagnostics on office equipment.

* Primarily focused on creating and maintaining center reports using extensive knowledge of SQL, SAP Business Warehouse, IBM DB2, and Microsoft Access. * Created weekly/ monthly statistical measures for center performance. * Created databases which were used to provide a repository for contact information, status of collection efforts and notification to key team members in advance of deadlines. * Completed Six Sigma Yellow-Belt training and utilized skills to evaluate root causes for problems/issues. * Performed process mapping to find areas of improvement. * Utilized project management skills to guide and track projects and issues from start to finish. * Responsible for content creation in company-wide knowledge base using Inquira Knowledge Management application.

* Led the Donor Data Standards team, a cross-departmental work group, identifying rules for data standardization and procedures. Documented standards and implemented measures to insure compliance. * Provided insight into key trends, allowing Development leadership to make informed decisions on fundraising strategy, including shifting the business model from workplace giving to individual giving. * Developed process improvements to optimize use of data and automations to save time, labor and improve accuracy, such as creating the annual Renewal process. * Developed tools and used Rapid Insight Analytics Suite to create predictive models of donor behavior using internal and external open source data. * Responsible for the annual Campaign Analysis Report of fundraising results. * Hired, trained, and managed the Data Analyst. Developed documentation and work standards for the Data Analysis team.

* Analyzed fundraising performance and created metrics to measure results against targets. * Supported Workplace Giving Team by ensuring data was accurately entered, maintained and reported. Developed Standards for Data Integrity. * Used SQL Reporting Services to design, write and produce reports necessary for supporting Workplace Giving strategies. * Used analysis to better target the direct mail campaign, resulting in a savings of nearly $20,000 per year. * Developed Data Standards to better streamline data entry and consistent usage. Applied those standards to over 480,000 donor records. * Developed tools using 3rd Party data to cleanse, format and classify donor addresses, now used organization-wide. * Created database to support the Donor Thank You process; database prepares thank you letters customized to each donor and handles over 10,000 letters per year.

* Lead a team of 4 high-preforming employees focused on analysis, research and process improvement. * Created and maintain Donor Profile Score, a predictive model of our donors using internal and external open source data, allowing Development staff to segment and target donors more effectively. * Led cross-departmental work group to audit and reconcile anomalies in donor data by instituting a quality assurance program. * Revamped the annual Campaign Analysis Report to the Board of Directors documenting the past year’s fundraising results by distilling down the report from over 30 to 11 key metrics. * Responsible for eWay Online Workplace Campaign Platform, supporting over 100 campaigns and close to $4M. * Created and maintain organization-wide Financial Dashboard report of fundraising progress. * Informed the Development department redesign to support UWKC’s 5-year Strategic Plan with detailed analysis of fundraising trends and forecasting. * Program Lead, Project Manager and Subject Matter Expert for enterprise wide Dynamics CRM Online 2016 implementation.