mark woods

Responsible for upgrading users with out-of-warranty hardware and migrating users data to new hardware and operating systems. Served as the liaison between the PC Technician deploying new hardware and the user. Contacted and worked with users to complete site surveys specifying what personal and business related data needed to be migrated to their new hardware.

* Worked for the Information Technology department for Abbott Nutrition Headquarters on the XP Refresh Project upgrading users to Windows XP. I worked on a team of 5 where I was solely responsible for scheduling installs and deploying to users who were upgrading to Windows XP for the Headquarters campus, Cleveland Avenue, and Busch Boulevard locations. * Worked on XP Refresh Project upgrading Windows 2000 desktops and laptops to Windows XP * Scheduled and executed images remotely using Altiris Deployment Console * Imaged and restored used machines for redeployment * Utilized Altiris Barcode inventory software to keep track of in-stock, deployed, and disposed machines * Diagnosed and repaired desktops and laptops for Dell, HP, and IBM ThinkPads * Setup Lotus Notes for new and existing users * Prepared quality control documentation for each machine imaged and deployed * Recovered and restored applications and backup files for end-users

* Serve as a technical resource responsible for testing, certifying, and ensuring functionality of all new technology (applications and hardware) for the Enterprise environment. Support approximately 45,000 users and 38,000 laptops, desktops, and tablets. Work efficiently with my team along with developers for Windows 7 and SCCM 2012 to make sure all functionality is successfully tested before hardware and software is made available in the production environment. * Part of working group to plan, test, certify and deploy Windows 7 to production * Provide Hardware and Software Validation for Enterprise Products * Set up hardware for UAT testing * Identify errors in functionality and work with developers to find solutions

* Dell PC Rollout Project - Responsible for scheduling users to upgrade hardware with new Dell desktops and laptops. * Updated users with Dell machines * Deployed over 5,000 desktops and laptops to all City of Columbus locations * Executed updates and application installs using Dameware Remote Administrative software * Kept current inventory records in Excel to track new and used machines for the project as well as the location of each * Re-Imaged users old desktops and laptops for redeployment to other locations and departments * Helped troubleshoot pc issues for users * Backed up data for migration to new hardware using Symantec Ghost software * Provided users with an Installation Checklist to ensure quality performance for deployed machines

* Worked for the IT Help Desk providing support for users over the phone and onsite * Assisted users with troubleshooting PC hardware and software as well as printer issues * Displayed excellent customer service while taking inbound calls for the IT Help Desk * Maintained inventory of pc hardware to ensure maximum performance and productivity * Managed users rights and passwords for all employees using IBM Tivoli Identity Manager * Set up new and existing users with Lotus Notes * Worked on XP upgrade rollout project for 600 workstations * Worked on Dell Laptop and Desktop deployment project for the Marion and Greenville divisions * Managed user account creation and password administration for Active Directory migration * Setup workstations and installed software for new and existing users * Repaired malfunctioning desktops and laptops in the Whirlpool plant and office areas

* Control user logical access to organization resources in various financial business applications * Control user on privilege/emergency access requests to ensure the activities are monitored and approved * Perform security and change control related tasks in compliance with the Information Technology Control Policies, standard operating procedures and reference documentation * Keep appropriate documentation and highlight any potential risk concerns identified, escalating to management as appropriate * Respond to Service Manager incidents and ensure tickets are completed within the documented SLAs for priority/severity impacts * Manage any adhoc compliance and security-related projects as required by management

Visual Basic, Visual C#, Java, Javascript, JQuery, HTML, SQL