mark woods

financial advisor

About

An ambitious and results-driven professional offering solid experience and relevant qualifications from within the financial sector. I provide a first class experience for customers, while advising on the most appropriate mortgage products to meet their requirements, based on a keen understanding of fluid market conditions. A strong leader and manager, I can motivate and mentor others to high performance and target achievement. I am driven, decisive and adaptable and regardless of role, I can be relied upon to deliver and improve operations in a way that increases bottom line profitability. Key Skills: Mortgage Advice | Mortgage Brokering | Customer Relationship Management | Financial Management | Leadership | Operational Management and Improvement | Target Achievement

Country

united kingdom

City

dundee

Industry

financial services

Skill

team management, customer experience, retail, store management, sales, telecommunications, sales management, customer satisfaction, team leadership, performance management, marketing, mobile devices, management, cemap qualified, coaching, independent financial advice, mortgage brokers, cerer qualified, financial management

Experience

acting manager and manager

yates wine lodge

2005-4 - 2006-9 · 1 yr 6 mos

Led a team in the delivery of food / drink service within a busy city centre bar turning over £15,000 per week, working closely with head office and providing clear and relevant financial and performance information, in addition to keeping a keen eye on sales, budgets, stock and costs to achieve business targets without compromising standards Key achievements - Delivered record sales and a net profit increase of 7% year on year in the role of Acting Manager

general manager

belahven brewery

2006-9 - 2007-9 · 1 yr 1 mo

* Full accountability for operations within a brewery owned pub covering finance, stock, staffing, recruitment, training, sales, marketing and health and safety – rapidly improving staff morale and standards * Key achievements * Within one year, achieved £25,000+ against sales target and 8%+ against operating profit target * Achieved first place awards for the Best Pub in Dundee and the Most Disabled Friendly Pub in Dundee * Delivered consistently high standards, scoring 100% on 3 separate mystery shop visits

retail store manager

vodafone

2007-9 - 2013-9 · 6 yrs 1 mo

* Managed and mentored a team to achieve and exceed challenging sales and service targets, while overseeing operational aspects of the business including stock, finances, sales, marketing and promotions etc. * Key achievements * Implemented a more consistent approach to service leading to a 40% increase in mystery shop scores * Achieved one of the highest customer satisfaction scores across the region (NPS 53%) * Developed and delivered a workshop on selling and overcoming customer objections, which resulted in an increase in both GP and total sales volume and was rolled out across the entire region * Won a large number of cross-store sales incentives and received several customer commendations

appointed representative

stonepath financial services limited

2013-9 - 2016-7 · 2 yrs 11 mos

Providing well informed mortgage advice to a large portfolio of customers based on a clear understanding of both their current financial position and house buying requirements

financial advisor

albion financial solutions

2016-8 - Present · 10 yrs 1 mo

Providing well informed mortgage advice to a large portfolio of customers based on a clear understanding of both their current financial position and house buying requirements.