Mark Williamson

As part of the reception team my main responsibility is to ensure the absolute satisfaction of our member base within the club and to make sure everyone who visits the club as a guest or a potential member receives the highest standard of service to make their visit as enjoyable as possible. Communication throughout the club is another major aspect of my responsibilities. We have to carefully and concisely communicate from department to department notices regarding staff changes, time changes for classes in the club and general messages as per each individual department. Self-Sufficiency is another responsibility laid upon me. As for a large portion of the day I am unsupervised I have the trust of my manager that I know what my roles are each day and am expected to be able to complete these without the need to be constantly supervised and watched over. Skills Developed The main skills I demonstrate on a daily basis are: Customer Service Communication Self-Sufficiency Cash Handling Abilities

As part of my final year studies at QUT I was offered the opportunity to take part in an Internship unit as part of my degree. This is an opportunity I was very willing to take and be able to spend time working within a professional organisation and to gain valuable experience to take forward into my future career. The task I was required to do was to initially conduct research on the retail sector from both domestic firms such as Coles and Woolworths and also international firms such as Walmart and associated subsidiaries. From here I was challenged to create policies and accompanying procedures in three main areas for Cornetts IGA to centralise all business operations as the company moves through a transitional period.

My main responsibilities in the role of Membership Consultant is to attract new members to the club and to showcase the services and facilities the club has to offer. In order to do this I was responsible for creating and maintaining my own business through a range of contacts with local businesses and communities in order to attract new members. Skills Developed The main skills I had to demonstrate on a daily basis were: Organisational Competencies Time Management Communication skills Self-Motivation