mark tulowiecki

* Maintained top 15% in sales & customer service * Effectively managed a high-volume of inbound customer calls * Defused volatile customer situations calmly and courteously * Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment * Exceeded targeted sales goals by more than 100%

* Worked directly with front house management to achieve sales and customer service goals * Strengthened company’s business by leading implementation of proprietary Point-of-Sale systems & streamlined company’s existing procedures * Hired and trained 20+ managers including front house, marketing, area and customer service managers

* Managed team of 15+ employees making sure team exceed all sales & customer service goals * Analyze sales statistics and maintained reports to develop and train employees * Owning recruiting, objectives setting, coaching and performance monitoring of sales representatives * Present sales, revenue and expenses reports and realistic forecasts to upper management and clients.