mark spencer

* · Designed and reviewed new course material for web and onsite based training * · Created E-learning courses through Adobe Captivate program * · Managed training machine image process * · Trained and consulted customers on complex products through onsite and web based methods * · Created course agenda based on customer's needs and budget

* · Provided excellent customer service over the phone to 25+ customers a day * · Developed strong communication skills while supporting a diverse customer base * · Provided expert knowledge on integration of multiple products to co-workers * · Acquired deep technical knowledge of several Thomson Tax and Accounting software products * · Developed strong problem solving skills through troubleshooting complex customer issues

Researched a method for intracellular staining to improve the highlighting of a single cell. Developed the procedural setup for the machinery involved in the injection of the stain. Recorded procedures and results for each set of procedures attempted

Worked one-on-one with a severely mentally and physically disabled child. Followed protocols for medical precedures regarding child's tracheotomy and usage of seizure medications. Communicated between several doctors and the child's parents concerning the best plan for the child.

* Conducted employee aerosol exposure assessments (IH sampling, analysis and report writing) * Completed radiation lab surveys and analyzed data * Collected area noise samples of maintenance areas and created noise maps * Reviewed internal machine guarding standards and completed a robotics assessment in all labs * Reconciled internal respiratory program to OSHA’s standard * Inspected laboratories for hazards * Managed web portal content including schedule, article authors and authoring articles * Quantitatively and qualitatively respiratory fit tested employees * Completed flammable storage limits inventory in all labs * Assessed recycling program

A study concerning the breeding habits of salamanders. Analyzed the measurements of each salamander.

As the preeminent international service organization of the United States, the Peace Corps sends Americans abroad to tackle the most pressing needs of people around the world. Peace Corps volunteers work at the grassroots level with local governments, schools, communities, small businesses and entrepreneurs to develop sustainable solutions that address challenges in education, health, economic development, agriculture, environment and youth development. When they return home, volunteers bring their knowledge and experiences – and a global outlook – back to the United States that enriches the lives of those around them. President John F. Kennedy established the Peace Corps in 1961 to foster a better understanding among Americans and people of other countries. Since then, more than 215,000 Americans of all ages have served in 139 countries worldwide. Visit www.peacecorps.gov to learn more.

Activities and Societies: Michigan Football, Athletes in Action

NIOSH-ERC Award, Dean's Award Activities and Societies: University of Michigan Industrial Hygiene Student Association President, AIHA student member, ACGIH student member