Mark Osborne

Responsible for managing strategic key accounts within Haymans Brisbane Airport branch, focusing on building strong relationships with major contractors, industrial clients, and government entities. Leverage personalized service and tailored solutions to understand client needs, enhance customer satisfaction.

New opportunity will be on the horizon

Key driver of sales for our counter business servicing the electrical and data trade, government departments and retail customers. Provide knowledgeable, reliable and efficient customer service to ensure valuable customers are maintained and new customers return. Excellent ability to make accurate assessments of our customer’s needs. This ensures client satisfaction as well as a low percentage of stock returns/credits. Electrical product knowledge; including lighting, switchgear, controls and electrical commodities Data product and installation knowledge, including patch panels and cables, data jacks and switch gear, copper and fibre cable installation. Acting as the in-house data expert, providing support to the data sales rep. Trade account management includes chasing backorders for customer, pricing of new products & ensuring best deal is attainable from the supplier for the customer • Margin growth • Ensuring product promos are fulfilled • Completing weekly reports & feedback sheets • Sunset clause, no-one to leave until all enquiries are closed off & customer is notified