mark nicklen

quality business partner

About

Quality Coordinator - Mental Health at Monash Health

Country

australia

City

seaford

Industry

individual & family services

Skill

leadership development, program management, teaching, data analysis, workshop facilitation, staff development, culture change, change management, person centred approaches, quality management systems, policy writing, leadership, training, client relations skills, management consulting, strategy, organizational development, training delivery, manage client relationships, quality assurance, quality system, executive coaching, human resources, public policy, mental health, case managment, volunteer management, employee training, quality management, entrepreneurship, consulting, social services, proposal writing, risk management, performance improvement, governance, case management, facilitation

Experience

chief executive officer

sacred heart mission st kilda

1997-12 - 2002-4 · 4 yrs 5 mos

Advocated on behalf of people at risk of, and facing homelessness

manager residential services

berry street child youth & family services

1994-1 - 1997-1 · 3 yrs 1 mo

managed accommodation service during amalgamation period

practice quality manager

scope australia

2018-2 - Present · 8 yrs 8 mos

general manager accommodation and carer support

bayley house ltd

2010-8 - 2012-11 · 2 yrs 4 mos

* Directed & controlled strategic & service specific development * Successfully redeveloped regional facility based respite service * Designed & implemented a Quality Management System for accommodation service

executive officer - quality and development

wallara australia limited

2003-12 - 2010-8 · 6 yrs 9 mos

* played a leading role in the redevelopment of the organisation * successfully led Quality Measures 2005 (QM2005) Accreditation (CQL) * developed a values based Quality Management System

consultant housing services manager

st vincent de paul aged care & community services

2002-1 - 2003-1 · 1 yr 1 mo

* redeveloped Housing Information & Advisory Service * managed NW Transitional Housing Program * successfully tendered for housing support service for young offenders

director

grassmere youth services

1990-1 - 1994-1 · 4 yrs 1 mo

* led organisation committed to the issues & concerns of disadvantaged youth * negotiated auspice with Uniting Church of Australia * relocated organisation to rapidly growing South East Growth corridor of Melbourne

practice consultant

mark nicklen & associates

2007-1 - Present · 19 yrs 9 mos

* Support organisations to develop person-centered and person-directed approaches to service delivery * Support organisations to develop quality management systems * Provide customised training in quality development * Conduct personal outcomes measures training and auditing * Accredited training for organisation new leaders and support staff

quality business partner

life without barriers

2019-7 - Present · 7 yrs 3 mos

quality coordinator - mental health

monash health

2013-4 - 2018-2 · 4 yrs 11 mos

* Support the development, governance & reporting of quality initiatives * Monitor reporting and following up clinical incidents * Ensure strong links between the Southern Health strategic goals & directions, & the program/site quality and risk management activities * Act as change agent to support the implementation and sustainability of organisation wide quality improvement strategies.