mark montoya

operations director

About

I’m a mature student currently in my second year of a BA (hons) Accounting degree, having achieved merits in every module. This shows that I’m hard working, dedicated, and able to absorb new information/training efficiently and put these new skills in to practice effectively. Having previously been in managerial positions, I have developed good communciation skills, and I pride myself on my excellent organisational and problem solving abilities. Having worked over 14 years in customer service, I have had a lot of experience dealing with customer queries and complaints, which has also helped me to be more confident when talking to people. I’m looking to find volunteering positions, to gain extra experience, possibly book-keeping or accounts preparation, before going on to an internship, ater completing my 3rd year at Napier University.

Country

united kingdom

City

roslin

Industry

accounting

Skill

teamwork, microsoft excel, financial accounting, problem solving, management, accounting, team leadership, microsoft office, customer service, bookkeeping, microsoft word, data entry, time management, payroll, leadership, powerpoint, health and safety, training, account reconciliation, analysis, financial analysis, financial reporting, coaching, team management

Experience

nlp practitioner and coach

allegro coaching

2019-8 - Present · 7 yrs 2 mos

team leader

tesco plc

2008-8 - 2014-8 · 6 yrs 1 mo

* Customer service, including sales, cash handling, telephone contact (incoming and outgoing), query and complaint handling. * Staff management, including staff training, shift change and rota management, supervising and disciplinary actions. * Health & safety training and implementation, including fire training and job specific training. * Stock control, including ordering and replenishment.

operations director

rosslyn associates limited

2017-9 - Present · 9 yrs 1 mo

shift running floor manager

mcdonald's corporation

1999-9 - 2008-7 · 8 yrs 11 mos

* Customer service, including order placement and food preparation, customer retention/incentives, query and complaint handling. * Opening and closing of business, including cashing up tills, depositing daily takings, and computer data entry of daily figures. * Stock control, including ordering and receiving deliveries, stock counting, and recording waste. * Staff management, including staff and manager training, creating and implementing crew incentives, shift change management, supervising and disciplinary actions. * Health & safety training and implementation, including fire training and food safety.