Mark Minoza

Responsible for product training/client technical discussion in the SEA region. Responsible for training and technical support related responsibilities in overseas regions

BancNet is the Philippines single ATM switch operator. It is a multi-bank, multi-channel electronic payments network that enables its members’ customers to transact not only at Automated Teller Machines (ATM) but also at point- of- sale (P.O.S.) terminals, the Internet and mobile phones. • Manages virtual machines, storage and application systems. • Oversee system projects, such as, Backup Management System, Disaster Recovery using VMWare, VMWave VCenter Installation, Web Application Firewall, JBoss Upgrade and Migration, Mantis Bug Tracker • Develops and provides system performance reports • Develops annual Business plan to support short- and long-term goals of the company • Ensures sufficient support for the 24/7 operations of the Network Operations Center • Supports adhoc Business requirements such procurement of technical equipment and services, training of personnel, project management and support, and users issue resolution • Engages and collaborates with clients for the delivery of system enhancements and execution of projects • Monitors regulatory requirements are addressed and system controls are in place and working as intended. • Support the Payment Card Industry – Data Security Standard (PCI-DSS) - Certification Activity. PCI-DSS is the compliance body governing the handling of sensitive financial data by accredited card issuers. The project is an annual audit and certification exercise to ascertain that the company has adequate technical controls to manage sensitive data and ensure that these controls are effectively working. Responsible for systems vulnerability mitigation, systems hardening, OS Baselining, and gathers/ documents evidence for audit support.

Level Up! Inc. is the first and premiere online game publisher in the Philippines. Ragnarok the first localized Massively Multiplayer Online Role Playing Game (MMORPG) in the Philippines. • Pioneering member of the company. Instrumental in establishing a robust IT Department for the Philippine, Brazil, and India offices. • Spearheaded the virtualization of the the entire Web server frontend and gaming servers using VMWare ESXi thereby eliminating 30 frontend and 200 gaming servers • Implemented a consolidated storage units for gaming and billing systems by utilizing SAN (iSCSI and FC) - EMC and HP. This resulted to a faster gaming experience which is easier to support. • Implemented a Web based IT Help Desk System for internal users. This helped the IT Department prioritize urgent requests and manage resources (manpower) efficiently. • Designed and documented the Disaster and Recovery Plans for all Games maintained by the company • Initiated the creation of Technical Operations Manual which serves as the official process documentation for the IT. • Implemented Content Delivery Network System (CDN) • Applied the use of IBM director and HP SIM for Server Management • Developed and Employed the Server Backup consolidation using Veritas Backup Exec 9,12 and Symantec BackupExec 2012. • Successfully implemented of game and system setup in the Philippines, Brazil and India. Trained the specialists in these countries to carry out the operation of the game. • Effectively managed the department by maintaining a full complement of manpower • Train and coach each IT support specialist in the team to carry out their responsibilities effectively. • Design a career plan for each specialist as part of the team’s succession plan.

Oversee the company’s Data Center’s servers operations. In line with this, I was tasked to maintain all servers (Windows NT/2000), ensure that these are up and running, keeps track of all hardware and software inventories and its corresponding licenses, provide helpdesk support both to internal and external users, supervise the implementation of Technology Projects and the preparation of relevant management reports. • Implemented Disaster and Recovery Procedure for the Windows System • Supervised the successful deployment of the Server Backup using Veritas BackupExec 8 • Ensures that Tape storages are timely executed and kept securely in the data warehouse. • Responsible for the CommerceOne Market Site 4.1 and Auction 4.1 Upgrade • Spearheaded the IDC Co-location of Bayantrade servers • Successfully implemented the IT Systems Operations Efficiency Project

Columbian Motors Inc. is a leading automotive assembler in the Philippines. The company is responsible in assembling BMW, KIA, Nissan Diesel Engine Buses and Mazda cars. • Systems and Network Administrator for the Solaris Unix system. 1st and 2nd Level Technical Support for internal users. • mplemented LAN/WAN connectivity for Pasay and Bicutan Office. • Delivered and installed Windows NT Domain servers. • Designed the structure and successfully installed and configure Cisco Routers.