mark laribee

* Support the Club Manager & Club Staff to ensure that a pleasant and safe experience is delivered to members, guests, and employees * Direct and manage the service representatives, sales team, and personal trainers that are all responsible for delivering a customer experience above industry standards * Accountable for the successful attainment of department goals, revenue targets, member retention, cleanliness standards, and excellent member services * Resolve member concerns and complaints in a professional manner falling within corporate and club parameters

* Managed all aspects of daily operations, including staffing, financials reports, merchandising and customer care. * Directed 7 departments with a total of 107 employees. * Responsible for and presented store goals and profit performance to upper management on a regular basis * Opened/Closed the store financials, including managing all bank drafts and deposits at the end of the day * Administered the hiring and talent review process, including candidate selection, training, and coaching

Sortation of outgoing and incoming mail using the appropriate sort program or manual distribution scheme. Receive letters, parcels, sell postage, revenue stamps, postal cards, and stamped envelopes. Fill out and sell money order, along with examine mail for correct postage.

* Provided customer care & support to ensure patrons encountered the BR shopping experience that has become expected by the classy brand. * Lead cashier that handled transaction volume worth $10,000 daily to achieve store and company sales goals * Consistently delivered the BR experience to patrons by studying marketing trends and inventory control

Sales, Promotions, Customer Service, Inventory Control, Merchandising, Marketing

Customer Service, Operations, Sales, Business Development, Retention

Activities and Societies: Men's Basketball Team