Mark Landers

I joined the Ministry of Justice as a Change Governance and Assurance Officer for HMCTS. One of the Programmes I was helping to deliver in HMCTS was the Reform Programme, which is one of the most ambitious government programmes, that looks to transform the settings where justice is delivered, to transform our technology and to transform skills and capabilities. I was an Assurance Business Partner helping to manage and support the delivery projects within the Property Programme (sub-Programme of Reform) by providing guidance on governance routes, business cases and project delivery mapping. I engaged and maintained strong relationships with multiple key stakeholders such as the Change Programme Director, Chief Financial Officer, Programme PMO and Project Managers. These relationships provide me with working knowledge and updates on the delivery of projects, whilst helping me to provide (and champion) best project delivery practises across the organisation. I helped ensure that the correct responsibilities, accountabilities and transparency were in place for governance boards within the Reform Programme, by owning and updating the Governance framework to ensure was fit for purpose. I was also responsible for engaging with external assurance bodies such as the Infrastructure and Projects Authority (IPA) and National Audit Office (NAO). I helped them conduct and manage assurance reviews for the Reform Programme, to help provide confidence that tax payers money is being well spent and the programme is running efficiently and being safely delivered. Often these reviews would overlap and I would need to manage multiple reviews at one time, as well as any internal reviews we may be conducting.

I was employed at HMRC within Portfolio Management with two roles; an Account Manager in the Chief Digital Information Office (CDIO) for the Customer Compliance directorate, as well as a Developer for our Portfolio Management tool. It was my responsibility as an Account Manager to engage and build strong relationships with key stakeholders for the various businesses, to help understand the IT changes they wish to implement in the future. I then applied my Management of Portfolio Practitioner qualification to ensure the planned change helps HMRC achieve their overall business goals for the future and falls in line with the various transformation programmes. I would then take responsibility to ensure the change initiative follows the correct procedure in landing with the correct delivery group with all resources and finance details agreed. My responsibilities as a Developer for our Portfolio Project Management Tool is to provide maintenance work on the system to ensure that the system performs correctly but also to play a large role in updating the system i.e. new fields, processes, reports, etc. The updates help to continually improve our Portfolio practises and help HMRC to gain the most benefit from changes and achieve its overall targets. I make changes to the system via front end content management UI and back end changes via SQL coding and database management.