mark jackson

I lead a small, community based housing association providing affordable homes and services in the south London boroughs of Lambeth and Southwark. Our homes range in size from single people’s flats to large family houses. We also provide management services for women-only accommodation and almshouse properties. We have a small but active development programme.

I undertook a review of Hastoe’s approach to income management across all tenure types and helped prepare the organisation for the impact of welfare benefit reform.

A fantastic few years teaching at the coalface in a diverse, and challenging London school. Loved the students, passionate about the subject (Citizenship) but struggled with the micro management resulting from Ofsted regulation and inspection.

* Implement NI 14, Avoidable Contact, at Enfield Homes. It involved devising and agreeing a sustainable approach with staff and management * getting agreement from the Executive Team * undertaking training of all affected staff and reporting back to the ALMO Board on the outcomes.

* Responsible for maximising Peabody’s rental income of £72 million per annum. It involved management of a department of 24 staff which included revenue officers, senior officers and team managers along with Peabody’s FTA and welfare benefit advice service’s. * Delivered a £20 reduction in total arrears owned whilst simultaneously reducing evictions by 50% * Successfully saw through a major restructuring of the income management service, merging it with Peabody’s Customer Services Department. * Created a culture that celebrated success and listened to staff.

* Responsibilities included the management of Customer Services, Income Management, and Lettings services. It involved managing a department of four direct reports and some 20 staff. * Coordinated a task force approach to income collection across neighbourhood and housing management teams. * Prepared and managed services through an Audit Commission inspection. Specific responsibility for income collection and access and customer care KLOEs. * Reviewed systems for customer information collection, analysis reporting and use across the Origin Group.

* Responsible for leading a small, community based general needs, registered social landlord in Hertfordshire. * Delivered the associations housing stock to the Decent Homes Standard through with the involvement of residents at every stage of the process. * Negotiated with the Housing Corporation a waiver from the rent restructuring requirements to ensure the associations ongoing financial independence. * Commissioned and implemented the Associations first integrated housing IT system.

Responsible for the delivery of a generic housing management and repair service to 3000 homes. Management of six direct reports and a total of 60 staff, including estate based staff.

District Manager providing generic housing management services to 3000 tenancies. - Part of the management team who successfully tendered for in house provision of mangement services under CCT.

Supporting residents through the feasibility and development stages of exploring the potential for self management. Co-authored a Housing Corporation good practice guide on resident involvement in supported housing schemes.