Mark David B.

Customer Service Representative @ [24]7.ai

About

I am a Customer Support and Appointment Setting Specialist with a strong background in BPO, sales, and client communication. I’ve handled U.S. and Australian accounts in telecom, insurance, and travel, giving me solid experience in handling calls, resolving concerns, and guiding customers to the right solution. I’m now focused on remote roles such as: • Cold Calling • Appointment Setter • Sales Setter • Customer Support VA What I can do: - Make outbound calls and qualify leads - Set appointments for closers - Follow scripts and handle objections - Build rapport and engage prospects - Maintain CRM records - Do admin and customer support tasks - Upsell products and explain services clearly I am confident, reliable, and motivated to work long-term with a company where I can contribute results and grow my income through performance.

Country

Philippines

City

Quezon City

Industry

Hospital & Health Care

Skill

Problem Solving, Cross-Selling, Call handling, Negotiation, Rapport building, Objection Handling (Sales), Sales communication, B2C sales, Phone sales, Inbound calling, Outbound calling, Sales Prospecting, Appointment Setting, Sales, Upselling, Communication, Customer Service, Customer Satisfaction, Customer Service Representatives, Medical Records

Experience

Customer Service Representative

[24]7.ai

2023-9 - 2024-12 · 1 yr 4 mos

I handled support for an Australian postpaid telecommunications account, assisting customers with service, billing, and product concerns. My key responsibilities included: - Resolving issues with internet, mobile service, and device-related problems. - Troubleshooting technical concerns and walking customers through step-by-step solutions. - Explaining billing charges, addressing disputes, and helping customers manage or reduce their monthly plans. - Upselling eligible upgrades such as new devices, higher-tier plans, and add-on services. - Providing clear communication to ensure customer satisfaction and efficient issue resolution.

Customer Service Representative

Probe CX

2022-11 - 2023-3 · 5 mos

I supported Australian customers by handling inquiries related to bookings, flights, and accommodations. My key tasks included: - Assisting with flight concerns such as delays, cancellations, payment issues, and booking errors. - Processing refunds, rebookings, and providing compensation for accommodation and transportation when required. - Coordinating customer needs during disrupted travel to ensure a smooth experience. - Providing clear explanations of policies, fees, and travel options. - Upselling tickets, upgrades, and add-on services when customers were eligible.