Mark Cox

• Ensure proper succession planning, implement reviews on collections performance, develop and implement strategic collections operating plans and optimize program operations (structure, processes, and tools). • Plan, assign and supervise daily activities including hiring, termination, performance evaluations, training and workplace problem resolution and compliance to department/company/state/federal policies, procedures, and operating standards. • Managed all collection aspects for $832 million in the accounts receivable portfolio. (7 supervisors, 7 collection teams, 30–60-day recovery team and 85 employees) • Facilitate the rapid development and implementation of key company initiatives through collaborative efforts with all levels of management and departments. • Review and approve all key service/performance metrics, staffing models, financials, productivity, scorecards, incentives, and customer/employee satisfaction measures. • Key decision maker for fiscal Department Operating Projects and Standard Operating Process initiatives. • Lead Collections team and processes for portfolios resulting in the optimal receivables performance through day-to-day leadership. • Lead the successful completion of projects by creating key milestones, tasks, assigning drivers responsible for implementation and measuring results against established goals and industry benchmarks.

• Managed all collection aspects for $600M+ accounts receivable portfolio within a blended call center environment across two collection sites. • Manage department of 150+ with direct responsibility for all P&L. • Lead Collections team and processes for portfolios resulting in the optimal receivables performance through day-to-day leadership and direction to Collection Leaders and review and analysis of all departments KPI. • Ensure proper succession planning, implement reviews on collections performance, develop and implement strategic collections operating plans and optimize program operations (structure, processes, and tools). • Key decision maker for fiscal Department Operating Projects and Standard Operating Process initiatives. • Manage collection processes and new initiatives to ensure adherence to established guidelines in improving roll rates, overall liquidation, and effectiveness in maximizing return and mitigating risk. • Plan, assign and supervise daily activities including hiring, termination, performance evaluations, training and workplace problem resolution and compliance to department/company/state/federal policies, procedures, and operating standards. • Facilitate the rapid development and implementation of key company initiatives through collaborative efforts with all levels of management and departments. • Review and approve all key service/performance metrics, staffing models, financials, productivity, scorecards, incentives, and customer/employee satisfaction measures. • Lead the successful completion of projects by creating key milestones, tasks, assigning drivers responsible for implementation and measuring results against established goals and industry benchmarks. • Assist in credit granting decision making on new and re-aged accounts receivables. • Managed and led training courses for incoming new hires. Conducted testing on FDCPA, HIPAA, TCPA & FCRA and CFPB Compliance.