Mark Chappell

Specific Role Responsibilities: Providing exceptional quality, ongoing Independent Financial Planning services to a bank of c200 Mid-Affluent and High Net Worth personal and business owner clients in Northumberland, Newcastle Upon Tyne, and North Yorkshire. Involved day to day in the full spectrum of financial advice including Retirement, Personal Investment, Protection and Estate planning. Responsible predominantly for conducting regular client Financial Planning reviews in accordance with FCA best practice and Consumer Duty principles. Deploying extensive use of Cash Flow Modelling as part of advice process to help deliver excellent customer outcomes. New business development through organic growth of existing client bank, successful ongoing nurturing of local professional introducer relationships and networking to demonstrably grow customer franchise fee income. Achievements: • Extensive client segmentation project to rationalise appropriate ongoing servicing, agreements, ascertain suitable product/platform arrangements and better align centralised investment proposition driving significant efficiencies within the business. • Vouched For Certificate of Excellence rating of 4.8/5 based upon client feedback and qualification for 2024 Times Top Rated Financial Adviser Guide.

My chief responsibilities in my role as Business Development Consultant were as follows: 1. Develop meaningful and fruitful long-term business to business relationships with the primary decision makers & influencers within the key targeted advisory firms on my panel 2. Position Aegon UK platform-based client solutions in order to diagnose best commercial fit with targeted firms and review existing arrangements to maximise mutual business benefit 3. Coordinate structured support and training on a clearly contracted basis to assist full adoption and embedding of Aegon UK platform solutions to maximum mutual business benefit 4. Coordinate deployment of value added resource and consultancy to ensure targeted firms, where contracting and firm commitment has taken place, are fully supported in helping realise their long term goals and more immediate business needs. 5. Devise effective ongoing strategic account planning activity & execution to achieve Aegon UK sales targets 6. Act with professionalism and integrity at all times in upholding the reputation and public image of Aegon UK in my day to day role, understanding of the commercial needs of the organisation and appraising of accordingly