Mark Baxter-Yiannou

• Selected to be a Regional Manager on the HR Team with particular focus on providing HR support to the Southern Division. • Working closely with and between Regional Manager to implement recruitment, training and development initiatives. • Liaising with senior HR management to agree project objectives and requirements. Providing operational insight in order to support the success of the project in driving regional performance. • Confirming project milestones and deliverables and disseminating objectives amongst all Regional Managers under remit. Reporting on performance regularly to identify any exceptions. • Creating a regional environment oriented to trust, performance and collaboration. Ensuring the required personnel policies are adhered to. Mentoring store management in support of succession planning and their professional development.

*Accountable in a lead regional role to manage the performance of 14 stores with a £MM combined turnover and 90 staff members. *Reviewing all merchandising efforts across the region and working closely with Store Managers to ensure floor mapping, point of sale and front of house processes consistently meet brand standards. *Ensuring the required store business plans are in place to allow the achievement of various KPIs. *Coaching Store Managers in various metrics and considerations required within effective decision-making. *Creating a regional environment orientated to trust, performance and collaboration. Ensuring the required personnel policies are adhered to. Mentoring store management in support of succession planning and professional development. *Regularly reviewing regional performance against budget objectives and working with senior stakeholders such as Buyers and the Partner Team to present current performance and associated action plans.

*Responsible for the day-to-day management of store operations whilst also supporting the Regional Manager with the leadership of 12 stores. *Sought upon to play a key role in the management of the bottom three underperforming stores in the region. Working closely with management of these stores to facilitate operational and staff improvements. Providing subsequent insight on progress to the Regional manager. *Responsible for training new managers and staff in the region. Organising training schedules per operational demands. *Recruiting and selecting staff per headcount requirements whilst following employment legislation and personnel policies. Organising inductions and training and the completion of probationary reviews. *Delegating tasks, addressing exceptions and providing on-the-job feedback to encourage a workplace committed to continuous improvement. *Completing regular audits to comply with company and trading regulations. Designing action plans and providing insight to all personnel to ensure transparency on any operational issues.