MARK ANTHONY MARQUEZ

Focused on transactional activities, including proposal/ quotes, contract/orders registration,in multiple IBM systems according to business unit supported, as well as client disputes. Has workload assigned through the funnel and is responsible for ensuring transactional elements meet Company Policy and Business controls guidelines. Executed tasks independently and assigned in complex cases and activities that support the management system and prioritization. Demonstrate a consistent relationship with clients and stakeholders.

• Support in Contract Maintenance services and billing in the Philippines, Singapore, Malaysia, Brunei, Thailand, Indonesia, Vietnam, Australia, and New Zealand. • Perform transactional complex tasks for post-sales and pre-sales, analyze and understand contractual obligations and billing requirements. • Fulfillment associate of contract requirements to ensure contract/proposal are reviewed and approved, executed in accordance with corporate and/or business unit guidelines to ensure compliance. • Validating request in ASAP repository, create a contract in CHIS/ISAT and contract registration and releasing of billing (good invoice, credit invoice or cancel invoice and re- bill invoice) including manual invoice and proforma invoice if needed. • Liaises with different Q2C and aligned functions (i.e., Techline, Finance, Project Managers, Delivery) to complete deliverables. • Support in SOX (Sarbanes-Oxley Act) tester and audit inquiries if needed. • Arranging add hock assignment and reports. • Practice in preparing Metrics and involving in project management. • Reviewing renewal contract proposal and new contract included the validation in pricing list. • Perform RCA (Root cause analysis), investigation, resolution, and action to be implemented. • Response to contract and billing inquiries through email and company messenger. (Seller, Business Partner, Brand, Legal, and Pricer). • Assigned in the monitoring of duplicate machines, and active machines in another contract. • Managing Engage Support / Service Request and performing Agile practice • Update/create process documents and training materials • Educate/lead the team in initiatives or projects, and process calibration/updates • Identify work process improvements and issue prevention activities. • Assigned as senior CSP advisor to help and guide the newly hired. • Cross-train in bid and proposal management process (2 hours/day for 6 months).

• Submit settlement report, analyzing data extracted in system and billing tracker. • Accomplish high KPI 100% billing accuracy. • Backup of Accounts Payable – Accomplish high KPI 100% AP accuracy for 1 month leave of AP focal. • Lead in IBS Billing process- ATB & ABA Project. – Database thru Lotus Note that automatically routed to the line approver, the benefits are to have store all data, supporting documents and approval in a database system that will help in future like audit) • Lead to amend billing process for ISD and IBS to integrate into one process flow from start point up to the endpoint. • Enhanced the current process to indicate the correct legal entity name of IBM entities Globally in compliance with the BIR audit assessment. (2017) • Billing Coordinator in Center Support Finance. • Responsible in validation (supporting docs and approval) of item (miscellaneous, labor and none labor etc.) to be invoiced. • Reviewing and updating DTP (DeskTop Procedure), JOB AID for IBS and ISD Billing process. • Helping Tax analysis in complying to submit an invoice in BIR. • Support in monthly compliance and testing and audit inquiry if needed. • Transfer to STS (Q2C Manila) Department August 2018.

• Performing a data analyzation report depend in the assignment given and needed of administrator. • Submit a data analyzation report. • Identify Anti-rabis bite (volume, amount, range) • Identify Fish bone removal (volume, amount, range) • Identify Meralco Employee retiree and Meralco Employee Regular (Maximum Cost, Minimum Cost) and depend in the assignment given and needed of administrator and director. • Checking medical reimbursement of inpatient and outpatient Meralco employees. • Preparing billing statements for Meralco employees that does not cover by health insurance and ensuring that sent to them in a timely way. • Answer concerns and inquiries through call and email. • Assigned in Corporate Wellness Center – Record department if needed. • Assist all Meralco patients incoming and enter detail records and new records. • Monitoring supplies and other admin task. • Involved in Meralco Corporate Wellness Center System Project. • Assigned as assistant of Administrator supervisor and helping admin staff if needed. • Experience in inventory of Pharmacy department.

• Investigate and data analyzing discrepancies from system (warehouse (in and out), store branches (in and out) and commentary with recommendation process and techniques. • Submit a monthly report of inventory conducted in different branches and stores associated with Digits Trading Corporation. • Execute procedures, policies, and regulations correctly and in compliance. • Attending sales/ events by store management and the corporate sales department.

• Submit a monthly and weekly data statistics report. a. Identify Anti-rabis bite (volume, amount, range) b. Identify Fish bone removal (volume, amount, range) c. Identify Meralco Employee retiree and Meralco Employee Regular (Maximum Cost, Minimum Cost) d. and depend in the assignment given and needed of administrator and director. • Preparing and encoding the patient's information in PhilHealth and Employee Compensation Commission hospital and doctor reimbursement. • Preparing letter of acceptance for the patience to admit to other hospital • Tracked office supplies and restocked low items to keep team members on-task and productive.

• Provide technical and troubleshooting assistance for the student, faculty, and visitors of DLSU. • Configured hardware, devices, and software to set up workstations for DLSU employees and Student. • Patched software and installed new versions to eliminate security problems and protect data. • Supported all computer lab operations. • Removed malware, ransomware and other threats from laptops and desktop systems. • Monitored systems in operation and input commands to troubleshoot areas. • Handled lab equipment, cleaned keyboards, monitors and disk drives.