Mark Ahamad Hayisalae

Renewal Sales for Cisco MA

Duty and Responsibility -To provide qualified leads and secure appointment for the sales team, to generate new business -To follow up marketing campaigns and events to generate new prospect leads by telephone, identifying and qualifying opportunities for new business. - Able to understand customer further and do upsell and cross sell. - To build effective relationships with potential clients and existing customers, by use of appropriate questioning, clarification, and language. - To speak positively and enthusiastically about the company and its products and services to ensure that a professional company and brand image is provided at all times to customers and colleagues. - To communicate courteously with all customers by telephone & email, building positive relationships, and progressing issues and queries to a successful conclusion at the earliest time. - To deal appropriately with queries received via the telephone and / or email and provide written or oral responses to confirm the information or outcome - To maintain and update records in our CRM (NGCC) system accurately and in accordance with data protection requirements. Pipeline creation - To ensure that a good level of understanding and knowledge of organizations products and services, which is improved and maintained at all times, ensuring that customer queries can be dealt with accurately and appropriately and supported by the department. - Collaborative engagement of internal and external Cisco partner, and resources.