Marjesny Repala

- As an Email Support Representative at Uber Technology, I played a pivotal role in ensuring seamless communication between the company and its diverse user base. My primary responsibility was to provide efficient and effective support to users through email channels, addressing inquiries, resolving issues, and maintaining a high standard of customer satisfaction. - In addition to core responsibilities, I actively engaged in ad-hoc tasks such as participating in training sessions, contributing to quality assurance processes, and collaborating on projects to enhance overall customer support efficiency.

- As a Customer Service Representative at Smart Communication (Sept 2015 to April 2016), I ensured top-notch customer satisfaction by promptly addressing inquiries, providing accurate product information, and effectively resolving issues, cultivating positive client relationships. - In addition to core responsibilities, I eagerly undertook ad-hoc tasks such as handling escalated concerns, collaborating with cross-functional teams for process improvement, and offering insights into customer trends.

- During my tenure as a Customer Service Representative at Globe Telecommunication from November 2013 to January 2015, I consistently delivered exceptional service by addressing customer inquiries and resolving issues through various channels. My role focused on upholding the company's commitment to prompt and accurate information dissemination, ensuring positive customer interactions. - In addition to core responsibilities, I adeptly handled ad-hoc tasks such as resolving escalated customer concerns, collaborating with cross-functional teams, and contributing to special projects aimed at improving overall service efficiency. My proactive approach and adaptability were crucial in navigating diverse challenges.

The Bachelor of Technology in Electronics Communication Engineering Technology is typically a 4-year undergraduate program designed to provide students with a comprehensive understanding of electronics and communication systems. The curriculum blends theoretical knowledge with practical skills, covering core areas such as digital signal processing, telecommunications, and electronic device operations. Students are expected to engage in extensive laboratory work, which is crucial for applying theoretical concepts and gaining hands-on experience in the field.