Maritza Nunez

• Oversee day-to-day logistics in our Orlando warehouse, ensuring timely clearance & delivery of freight • Ensure efficient process workflows; Enter freight data into the system; Meet established KPI standards • Select carriers, and negotiate contracts and rates; Maintain healthy relationships with service providers • Answering customer queries via phone and email; Track shipments, costs, timelines, and productivity • Address, diagnose, and resolve shipment & inventory issues; Escalate issues to Management as needed • Maintain strict, ongoing compliance internal policies & local, state, and federal government regulations

• Managed shipping and receiving, including tracking, routing, problem resolution, & vendor compliance • Served, in this high visibility role, as the primary contact for designated customers and stakeholders • Maintained accurate customer inventory; Reported any damages and defective inventory packaging • Quoted and routed freight across multiple transportation modes; Troubleshot logistics challenges • Coordinated scheduling of carriers to meet deadlines; Facilitated paperwork, labeling, and scanning