marissa satchell

client relationship officer

About

Client Relationship Officer at Sagicor Group Jamaica Limited

Country

jamaica

City

jamaica

Industry

investment management

Skill

data analysis, research, powerpoint, public speaking, public relations, customer service, statistics, accounts receivable, accounts payable, spss, data entry, data management, microsoft word, analysis

Experience

client service representative

sagicor life insurance company

2016-10 - 2018-2 · 1 yr 5 mos

● Processed encashments, changes of beneficiaries, and coverage changes ● Answered queries, assist with the completion of forms (i.e. applications for encashments, surrenders, reinstatements, health, pension etc.) and handle requests for duplicate contracts, etc ● Provided information to clients on individual life, pension and health policy benefits, policy status, loans, dividend and fund balances ● Ensured that current addresses & other biographic data are obtained from all policyholders through short interviews and update records accordingly ● Recorded all non-financial data and submitted the original documents to the Head Office ● Prepared the monthly report for submission to the Head Office, including details of both financial and non-financial transactions that were processed ● Performed cashiering functions, as the need arises ● Balanced cashiers and prepared lodgment for bank in the event the supervisor is not available

office manager

grenada medical

2012-1 - 2013-4 · 1 yr 4 mos

summer worker

scotiabank

2011-7 - 2011-8 · 2 mos

client relationship officer

sagicor group jamaica limited

2018-3 - Present · 8 yrs 6 mos

statistics analyst and visa application analyst

csc

2013-4 - 2015-9 · 2 yrs 6 mos

* Prepare Daily Statistics * Review and edit daily statistics for Caribbean Region * Provide support for Caribbean Supervisors * Prepare monthly reports on service levels * Review Visa applications for correctness and completeness * Capture Biometrics

visa application center manager

csc

2013-11 - 2015-9 · 1 yr 11 mos

* Manage operations at the VAC * Prepare Daily Statistics * Review and edit daily statistics for Caribbean Region * Provide support for Caribbean Supervisors * Prepare monthly reports on service levels * Capture Biometrics