Marisa R.

▪Supported talent acquisition and onboarding operations for high volume clinical hires ▪Managed employee timecards and timesheet approvals in Workday for SOM staff, ensuring accurate payroll and compliance ▪Maintained 100% audit-ready personnel records and compliance documentation ▪Improved onboarding and timekeeping workflows, reducing administrative lag by ~15% ▪Collaborated with leadership and hiring committees to provide consultative support for HR metrics, reports, and timekeeping accuracy

▪ Manages all business operations as a self-employed freelancer offering personal training and wellness coaching. ▪ Handles all business operations including scheduling, bookkeeping, client service, and compliance. ▪ Lead client communications, retention strategies, and program development. ▪ Utilize Slack and Google Workspace to coordinate workflows, maintain project timelines, and ensure effective communication. ▪ Maintains accurate records and payment tracking using spreadsheets and accounting tools.

▪ Directed HR and operational workflows for a high-volume facility, managing 50+ staff, including hiring, onboarding, and performance tracking ▪ Managed employee timecards and timesheet approvals in Workday, ensuring payroll accuracy and compliance ▪ Generated and maintained operational and HR reports, including staffing metrics, scheduling efficiency, and payroll reconciliations ▪ Oversaw daily operational tasks, including program execution, staff scheduling, budget tracking, and resource allocation ▪ Implemented process improvements to streamline workflows and enhance operational efficiency across programs and HR processes ▪ Coordinated cross-functional teams to ensure consistent service delivery, regulatory compliance, and staff development

▪ Managed operational and HR workflows supporting 100+ patients/week, including scheduling, onboarding, and timecard/time sheet processing in HRIS systems ▪ Maintained HIPAA-compliant personnel and patient records, ensuring adherence to healthcare HR policies and internal standards ▪ Generated reports and dashboards to track staffing, scheduling, and operational performance for leadership review ▪ Implemented process improvements that enhanced workflow efficiency, reporting accuracy, and compliance with healthcare regulations ▪ Coordinated cross-functional operations between clinical staff, leadership, and patients to ensure high-quality service delivery

▪ Managed daily operations of a high-volume chiropractic and rehab clinic, including scheduling, documentation, billing, and insurance verification ▪ Oversaw patient intake and service coordination, ensuring efficient workflow and high-quality patient experience ▪ Generated operational reports and workflow metrics for leadership to support performance monitoring and decision-making ▪ Served as liaison between clinical staff, leadership, and patients, streamlining communication and operations

▪ Coordinated rehabilitation services (including physical, occupational, and speech therapy) across skilled nursing, assisted living, and independent living settings. ▪ Supported rehab teams with patient intake, documentation, onboarding, and compliance alignment. ▪ Managed patient and staff scheduling to ensure timely care and adequate clinical coverage. ▪ Partnered with trainers and therapists to ensure documentation aligned with treatment plans.

▪ Directed front desk procedures at a wellness facility, including reception duties, client coordination, and daily administrative support. ▪ Led all customer feedback initiatives by gathering input, addressing concerns, and implementing service improvements to enhance client satisfaction. ▪ Supported staff development and workflow optimization.