Marisa Cannon

• Consistently achieve high customer satisfaction for over 200 clients resulting in 5-star reviews and repeat business • Photograph and edit digital images for weddings, portrait sessions and events • Website and social media management • Streamlined operations by 40% through the implementation of CRM software to manage client communication, scheduling, and project documents, improving the overall customer experience

• Assisted Studio Manager with daily client communications and scheduling utilizing Front • Coordinated booking and purchasing of photoshoot add-ons including props, stylists and models • Organized studio inventory and processed outgoing shipments of completed projects

• Provided customer service support for retail and wholesale customers via email, phone and Zendesk, resolving customer issues in a timely and effective manner • Assisted with website, social media and email marketing management in Wordpress, Instagram and Klavyio
 to drive engagement and increase brand visibility • Created graphic design and visual content for marketing and social media purposes
 • Coordinated day-to-day office operations and improved overall office efficiency by organizing and documenting processes • Enhanced office communication and morale by organizing team building events that fostered a positive work environment, increasing employee retention rate by 90%

• Fulfilled customer orders and handled logistics through Salesforce, managing 250 weekly inquiries, shipments, returns, cancellations, and refunds with efficiency and accuracy • Managed and updated over 1000 product listings across e-commerce platforms (Amazon, eBay, ChannelAdvisor), optimizing product visibility and sales • Processed order volume data utilizing Microsoft Excel to generate supplier purchase orders

• Photographed and edited events and food for the marketing department of UT's Division of Housing and Food for promotional purposes • Set up photo booths for special events

• Assisted students checking in and checking out photography equipment