Marion Muller

- Start-up - Biotech & Pharma Sector : Stalicla & Gather Fondation - Supported fundraising initiatives exceeding CHF 17 million for high-impact biotech ventures. - Organized and present STALICLA at major biotech and pharma investor events in the US, such as the J.P. Morgan Healthcare Conference, Biotech Showcase, and US Pharma & Biotech Summit. (in collaboration with leading pharmaceutical partners, including Novartis. - Coordinated investor meetings, pitch sessions, and strategic networking opportunities to strengthen partnerships and visibility. - Managed all business and private travel logistics for executives, ensuring discretion and efficiency. - Handled confidential professional and personal requests, maintaining the highest level of trust and confidentiality.

- Lead complex HR transformation and integration projects - Manage organizational changes, restructuring and multi-site alignment - Drive HR operations optimization and process harmonization - Align people strategy with business priorities Coordinate cross-functional and executive stakeholders - Ensure change management, communication and adoption - Deliver pragmatic, results-driven solutions with strong execution focus

From project conception to operational launch, full responsibility over the creation and management of a new private clinic in Meyrin (Geneva). Member of the Executive Committee. - Project leadership: Oversaw the entire construction and development project, managing architects, general contractors, and suppliers, ensuring alignment with budgets, timelines, and regulatory standards. - Project Lead – ERP & CRM Integration (Mediboard, Medidata, RTC etc..) Led the implementation and integration of ERP/CRM systems across operations, including Mediboard, Medidata and RTC, ensuring data consistency, process alignment and user adoption across functions. - Real estate and infrastructure: Supervised building design, interior setup, and medical equipment acquisition and leasing, from offices to operating rooms. - Public relations and marketing: Led the complete launch campaign across trams, radio, shopping centers, and digital platforms, enhancing the clinic’s visibility and reputation. - Government and institutional liaison: Acted as the main point of contact with local and cantonal authorities, including the Médecin cantonal, Ville de Meyrin administration, and the State of Geneva, managing permits, signage, and urban compliance. - Partnership development: Contributed to the integration of Unilabs within the clinic and coordinated collaborations with key healthcare partners. - Human Resources Department creation: Established the entire HR function from scratch, including recruitment for all roles, policy design, legal compliance, and onboarding. - Digital transformation: Implemented digital solutions and IT applications for billing, and operations, coordinating with internal teams and providers. - Cross-functional leadership: Drove change management across medical, IT, and administrative teams to ensure smooth operations. - Communication & branding: Directed internal and external communications, including media relations, website, and social media strategy.

- Learning & Development leadership: led a global L&D project focused on employee health, well-being, and workplace engagement, aligning initiatives with organizational culture and HR strategy. - Onboarding strategy: Managed the onboarding process for over 1,000 employees at headquarters, ensuring a consistent and high-quality integration experience. - Global HR coordination: Drove the coordination of HR activities worldwide, animating the global HR community and supporting field missions. - Executive HR meetings: Organized and facilitated Global HR Meetings, gathering all HR leaders worldwide both on-site and remotely directly from headquarters. - Sensitive HR case management: Managed complex and confidential HR situations with discretion, professionalism, and cross-cultural awareness. - Cross-functional HR projects: Led strategic HR initiatives in direct collaboration with the HR Executive Committee. - Event creation and management: - Initiated and produced a major HR event, a first-of-its-kind gathering that has since become an annual institutional tradition. - Participated in the organization of the CICR Memorial Day, a diplomatic commemoration honoring staff deceased in the field, held with the City of Geneva, attended by officials and media representatives. - Budget & performance tracking: Managed a budget exceeding CHF 200K, and implemented KPIs to evaluate impact and effectiveness of all Learning & Development programs.

- Global mobility coordination: Managed the end-to-end process of staff departures and arrivals, both at headquarters and in the field for international missions. - Partnership implementation: Supported the integration of HRG (travel management company) directly within headquarters, ensuring smooth adoption of new systems and workflows. - Visa and legitimization process: Coordinated with embassies and diplomatic authorities for visa issuance and legitimization cards, ensuring compliance with international regulations. - Collaboration with delegations worldwide: Served as a liaison with global delegations, facilitating communication and travel logistics across multiple time zones. - Medical clearance: Oversaw pre-departure medical checks with the organization’s physicians to secure “green light” approvals for staff deployment. - Shared services transition: Collaborated closely with the outsourced HR shared service center in the Philippines, ensuring a smooth transfer of activities and data. - Crisis management during transition: Joined the team amid a major department closure, taking over key responsibilities during a period of high turnover, staff departures, and uncertainty, ensuring operational continuity and staff support.

- Coordinated business travel for over all employees, including flight, hotel, and taxi bookings, visa applications, and expense report follow-up, ensuring full compliance with corporate travel policies. - Internal events such as HR meetings, trainings, corporate celebrations, team buildings, and year-end parties. - Provided comprehensive administrative support to the HR department - Served as a liaison between internal departments (HR, Finance, IT, Facilities) to ensure smooth communication and efficient cross-functional collaboration. - Managed front desk operations, including visitor reception, switchboard handling, mail coordination, and supervision of external service providers (security, cleaning, maintenance, etc.). - Delivered high-quality administrative support to the head office with strong professionalism, discretion, and customer service orientation.

- Management of private jet operations and crews, including recruitment and training - Budget oversight and financial tracking for high-level operations - Supervision and leadership of a 2-person team, maintaining exceptional service standards (including former Élysée staff members) - Selection and coordination of premium service providers and suppliers - Oversight of the front desk and reception floor, ensuring meeting rooms were spotless and visitor-ready, with checks delegated to on-site staff

- Led and managed a team across multiple functions - Oversaw recruitment processes and staffing agency partnerships - Managed temporary and on-call staff to support operational needs - Handled end-to-end recruitment and onboarding processes - Event Management - Team Management

- Operations management in high-end hotels and resorts (rooms, F&B, concierge, events) - Financial and budget management for hospitality operations - Luxury marketing and communication strategy - Team leadership and multicultural staff management - Guest relations and personalized service excellence - Mastery of luxury service standards and brand experience - Reservations, yield management, and occupancy optimization - Organization of corporate and private events (VIP stays, weddings, seminars) - Quality assurance and operational performance control - Knowledge of international protocol, etiquette, and premium client care - Attention to detail, leadership, and emotional intelligence

HRSE

Brevet Fédéral RH