Marion Cocquempot

• Develop, implement, manage and optimize of safety, awareness and prevention programs • Perform risk management analyzes • Ensure the respect and a permanent watch of the regulations in force

• Open general complaint files and transmit copies to relevant departments and suppliers for their version of event • Analyze customer complaints, investigate the circumstances of the incident, submit and negotiate settlement proposals

• Answer incoming calls from travel agents and clients and promote Transat products • Inform, proceed with the reservation, make changes to files and follow up with travel agents on current files.

• Security referent, ensuring compliance with regulations and procedures as part of continuous improvement actions carried out with the Engineering and Methods department • Ensures the updating of security procedures, their understandings, their applications and supervise the mission of tutors • Monitoring, analysis and transmission of quality-security indicators • Control the security services performed on my site, analysis of non-conformities and implementation of action plans • Plan and monitoring performance tests in operational situation • Participates in various meetings with Airport operator and subcontractor to enhance passenger screening process

• Drafting of security procedures, manuals and presentation of security training for aircrew • Control of subcontractors • Management of unruly passengers

• Inspection and screening of persons, carry-on baggage, personal effects and hold baggage to protect civil aviation against acts of unlawful interference. • Apply the access control measures to Security Restricted Areas

The Aviation Security Professional Management Course (PMC) is the most advanced aviation security training programme in existence today which carries a formal designation (AVSEC PM), making it the first of its kind globally. The programme was developed by the International Civil Aviation Organization (ICAO) in collaboration with the John Molson School of Business at Concordia University in 2004. Its aim is to provide aviation security middle and senior management personnel with new management skills and a greater understanding of the application of the Standards and Recommended Practices contained in Annex 17, while maintaining a creative and pedagogic philosophy. Emphasis is also placed on the use of the ICAO Security Manual (Doc 8973) Restricted.