mario campos

Hearings and Tax Litigation Area Manager - Texas State Comptroller

Responsible for managing the overall functions of the Children's department for out store. Ensure we had adequate staffing levels thru proper scheduling to serve our customers and provide a great customer experience. Responsible for ensuring proper display of merchandising, signing of sales promotions and timely markdowns were in place to move out of seasonal merchandise and increase sales and revenue for our store. Responsible for the interviewing, hiring and administering of Performance reviews for Children's department.

Responsible for managing and developing staff for three sales areas in the Children's department. Involved in the hiring, coaching, training of 10 sales associates in our Children's department for our store. As a sales area manager I was responsible for purchasing of merchandise, displaying and proper signage to meet weekly sales promotions for three sales areas in the Children's department for our store. Ensure weekly markdowns of all seasonal merchandise were done and signed accordingly to meet company standards for my departments. Responsible for supervising over 50 employees in our store. Provide support with over-rides, daily and nightly cash drawer balancing, handling customer and staffing issues, interviewing, hiring and administering performance reviews.

State Comptroller of Public Accounts

Store Manager III (2004- 2011 - Kyle) Manage the overall sales operations and service function of the store with the primary goal of serving the customers total financial service needs resulting in greater market share, wallet share and profitability. Involved in the coaching and training of nine direct reports and seven indirect reports through weekly deploy and assess meetings, daily pre-call planning, joint interviews, post- call reviews along with trend base coaching and daily observations to promote a successful sales team. Responsible for developing and implementing monthly and quarterly sales plans, staff scheduling, interviewing, hiring and administering performance reviews for our store. Involved in generating new business development goals and objectives through weekly out bounding and setting membership off sites for our store. Experience includes managing the over all operations of In-store, traditional and New Build branches during my 11 years with Wells Fargo Bank.

JPMorgan Chase Bank Branch Manager (2011- present - Austin) Manage the entire operation of our bank and branch staff. Oversee and improve branch performance including Branch Profit & Loss, Service Scores, Sales Campaign Results, Product Value Credits (PVCs) and Teller Referrals regularly. Communicate branch performance and priorities with all employees and make sure the branch team delivers high-level customer service. Work with the Assistant Branch Manager to ensure the branch is operationally sound to meet and exceed audit requirements. Responsible for growth of the business by understanding branch performance, diagnosing any issues, building a Branch Action Plan and inspecting with thorough follow-up on a daily basis. Conduct daily huddles and debriefs to recognize success, share best practices and set the focus for the day. Responsible for hiring, coaching and retaining employees and ensuring the right mix of sales and service positions.