Marika DiGiacomo

-Collaborate with the sales team to prepare proposals, presentations, and reports to meet client needs and support sales efforts. -Effectively communicate with potential clients to introduce Cintas’ products and services. -Schedule sales appointments by cold calling at least 30 potential clients per day. -Observe identified leads to create tailored cold calling scripts, resulting in improved customer interest and responses. -Utilize customer relationship management tools to grow and maintain customer relationships

• Memorize a beverage menu of 30+ items and prepare them daily for guests in a timely fashion • Develop and use communication skills while serving customers and greeting guests in a fast-paced environment. • Effectively listen to customers to correctly cater to their needs in a fast-paced environment • Maintain regular clientele by listening and adhering to their specific needs • Utilize Toast point-of-sale system daily to accurately tally checks • Train 2 new employees every other month how to properly mix drinks, utilize point-of-sales systems, and complete daily preparation tasks.

• Engaged with customers to effectively communicate daily specials and comprehensive menu insights • Utilized basic math to accurately tally guests' bills and give correct change • Exhibited interpersonal skills daily by sustaining a positive attitude and approachability. • Adapted quickly to changing demands and maintained composure during peak hours, consistently meeting or exceeding service expectations.

• Resolved conflicts with less satisfied guests by listening and adhering to guests' needs. • Upsell menu items by implementing suggestive selling strategies to increase sales. • Communicated with 2+ coworkers daily to maintain knowledge of table sections and serve guests in a timely manner. • Interacted with several guests per hour in a friendly and professional manner to ensure a positive dining experience at the restaurant. • Collaborated with 2+ hostesses to relay important information to each other. • Maximized service by accurately seating guests based on the server rotation on a daily basis.