Maricel Franco

• Provided direct in-depth mental health counseling for a diverse population of children and adults living with mental health diagnoses and co-occurring disorders via individual telehealth sessions. • Documented observations, interventions, and assessments in patient charts. • Developed and wrote treatment plans, progress notes, and diagnostic summaries. • Managed an assigned patient caseload of 5+ weekly. • Facilitated intake interviews. • Logged/note-taking directly related to counseling sessions. • Prepared month-end reports for copayments via Excel. • Built and maintained positive client relationships through effective communication. • Collaborated with supervisor to discuss diagnoses, treatment plans, client concerns, and progress. • Proficient with EHR: Salesforce

• Encourage healthy intellectual and psychological growth of the students • Establish and enforce rules of behavior. • Adapt teaching methods (Reggio Emilia Learning) and materials to meet the interests and learning styles of the students. • Track students’ progress and report to parents via Brightwheel. • Create and manage children’s curriculum/monthly lesson plans that adhere to the topic/theme of the month. • Maintain inventory system for classroom materials and supplies. • Facilitate and supervise children's activities with teacher assistance. • Prepare snacks and meals and reinforce appropriate dietary needs according to parents’ specifications. • Facilitate a diaper change schedule and encourage potty training when appropriate.

• Provided direct in-depth mental health counseling for a diverse population of adults living with mental health diagnoses and co-occurring disorders via individual telehealth sessions. • Documented observations, interventions, and assessments in patient charts. • Developed and wrote treatment plans, progress notes, and diagnostic summaries. • Managed an assigned patient caseload of 5+ weekly. • Facilitated intake interviews and consultations. • Administered testing/assessment for patients. • Logged/note-taking directly related to counseling sessions. • Prepared month-end reports for copayments via Excel. • Built and maintained positive client relationships through effective communication. • Proficient with EHR: Tebra

• Point of contact for parents/guardians. • Oversee and coordinate after-school and summer program enrollments. • Monitor the financial affairs of the institution. • Organize and schedule appointments. • Manage and create invoices for school tuition(s). • Process billing and invoices and identify any discrepancies between bills and accounts. • Develop and maintain a pickup/scheduling system for all programs. • Update and maintain school office policies and procedures. • Create and maintain filing systems for both digital and physical records for students and families. • Assist in leading faculty and school director in decision-making with school events, after-school, and summer programs. • Create flyers and newsletters and plan for institutional events. • Facilitate after-school administrative tasks. • Proficient in Brightwheel and Microsoft Excel.

• Assisted teachers with planning and implementing daily activities and programs. • Assisted students with material presented by teacher and help with maintaining teacher-student communication and relationship during virtual learning lessons (due to COVID-19). • Supervised groups of children in an interactive and high energy setting while providing an uplifting and positive environment for the students. • Led children between kindergarten and 5th grade in group activities. • Identified therapeutic solutions to behavioral issues between students during physical or verbal altercations.

• Oversaw and coordinated administrative operations of the ambulatory outpatient clinic. • Assisted in performing clerical duties such as faxing/scanning records/reports. • Handled appointments and scheduling for both patients and providers. • Managed patient care testing prior to in-office appointments, pre, and post-operation. • Prepared communications such as invoices and emails. • Ensured upon arrival patients are greeted; patient medical record/cart is accurate and available to the provider and clinical team. • Collected copayments and verified patient’s insurance prior to and upon arrival. • Created and maintained filing systems for both digital and physical records. • Proficient with Soarian scheduling system, AllScripts, and GECB. • Worked with other departments and colleagues to assist in problem-solving.

• Managed an assigned client caseload of 50+ • Managed high call volume. • Conducted quarterly reviews with caregivers and patients. • Directed point-of-contact for enrolled client member, questions, concerns, or inquires. • Prepared communication letters with insurance companies via fax and email. • Have experience with Medflyt scheduling system, Salesforce, and Empeon. • Experience with data input, case review, and building rapport and confidence with clients.

• Provided translation services for Filipino families and their children with Autism Spectrum Disorders. • Completed evaluation invoices on every family treated. Ensure proper documentation and handling of confidential and proprietary information. • Facilitated interaction between children and speech and behavioral therapists by creating an upbeat and exciting atmosphere with toys and warming up to them by speaking to them in Tagalog first. • Created a comfortable space for both parents and children during evaluation by creating conversation and providing thorough explanation of interventions done by the therapist(s) to their child. • Prepared parents/guardians for the next steps after evaluation including how to receive proper treatment such as an early childhood intervention program enrollment and explaining the different types of treatment (physical therapy, speech therapy, or behavioral therapy).

• Provided strategies and techniques to assist children with using expressive language, following commands, self-feeding, and following routine. • Assisted children with a range of disabilities and learning differences, mainly children with autism. Some children may have a more difficult time with engaging in parallel play with other students. • Identified alternative solutions through the Applied Behavior Analysis program, a method use to modify behavior especially those with disabilities and learning differences. • Supervise child safety and activities. • Ensured proper nutrition and play time. • Assisted therapists during child’s evaluation time by giving verbal instructions to the child.