Luis Mariano Magaña Velasquez

Design the strategy to implement digital transformation Establish the digital tools to be used in each department Monitor the implemented measures to determine which ones are working well and which need to be corrected or eliminated Obtain employee feedback on the implementation Lead the digital roadmap projects Drive development and innovation in the digital area Design the strategy to implement digital transformation Establish the digital tools to be used in each department Monitor the implemented measures to determine which ones are working well and which need to be corrected or eliminated Obtain employee feedback on the implementation Lead the digital roadmap projects Drive development and innovation in the digital area Skills: Project Management Office (PMO) · Telecommunications · Management Information Systems (MIS)

Manage operations, desktop management, global service desk and site it supports division of Information Technology for North America, Central America, Europe, Asia & India. My goal is to ensure the uninterrupted operation of all sites worldwide where there is infrastructure / equipment; My goal is to maintain the availability of local and global network with redundancies, PABX, servers, supports, infrastructure, NOC and data centers. My participation and support in the implementation of new projects or implementing new systems and technology. Supports call center operations by ensuring that IT staff achieve withstand any inconvenience and comprehensively solving problems that affect customers and call center operations . Monitor and predict the development and expansion of the department to meet current and future demands of the business world. Monitor technology and capital expenditure budget of every company to ensure that systems and equipment meet business needs. Company overview We deliver contact center outsourcing solutions to some of the world’s leading brands – all backed by our telco parent, TELUS, and its 13 million customer connections. Find out what makes us different. http://www.telusinternational.com/

The Pantelon Holding Group Real State Division - Housing, Buildings and Shopping Malls Management center 8 January 2012 at March 8, 2013 Position: Regional Director of Technology Purpose of Position: Manage the areas of Telecommunications , Servers , Services, Information Security , Technical Support, Service Desk , SAP R / 3 , SAP BI , Data Centers , Infrastructure for 3 Countries in the region. Achievements : • Savings of 45% on annual contracts Telecommunications in the Region , Based on Integration of voice and data network with Columbus Networks • Implementation of Cloud Computing Project , migrating mail Mail to Google , the Service Uptime 99.999 % • Savings Contracts links to remote sites , placing solution microwave antennas at Volcan de Agua and remote sites , free of 10Mbs • Compliance with the 92% of the IT department MCIs • Creation of Redeployment RoadMap SAP R / 3 based on Assessment conducted with PwC. • Increased Uptime Links from 40% to 97 % per month, based on Redundant network structure . projects Executed • Assessment of SAP System with PwC Consulting Delivering a package set of improvements and changes to the current structure of the system • Implementation of Business Intelligence Solution for SAP building the mobile platform for over 300 operational reports , Strategic and Financial Organization . • Process Project Manager , working with the London consultancy , for mapping and process redesign Housing and Area Centers Stores • Reconfiguration of SAP Maintenance module to realize 35% annual savings on parts and buy . • Project management and implementation of all Security malls, CCTV System , Alarms, Access Controls for guests and tenants , • Implementation of Wireless Solution Mass for more than 300,000 connections 4 guests Malls • Vertical parameterization of SAP Real State business Centers, Speeding 75% of manual operation contracts and tenant management .

• Project Management (PMBOK) to meet the wildly important goals of the Corporation. • Defining, monitoring, and implementation of projects to meet the functional and semi-annual country headquarters objectives. • Consolidate the regional structure of Shared Services Centre. • Creation and consolidation of IT strategy • Resolution and track incidents and problems of group information systems with a daily efficiency of 85%. • Implementation and monitoring of information security group o Parameterization of Security Levels, FW, Content Filtering, Vaccine, Antivirus, Navigation o Installation of Check Point Regional Cluster o IMSS Settings o Check Point Perimeter Security with VPN Regional Rings o Encryption of financial data in network traffic • Installation and Control Project for Regional Network NOC. Or Intrusion Monitoring System, Netbots, Virus. • Implementation and monitoring of the availability of information. • Control technology assets. • Development and standardization of policies and procedures at the corporate level technology • Generation of Strategic IT Plan 2015 • Domino`s Committee 1730 to implement improvements in Call Center Technology, Stores. Administration. • POS System Change for Domino`s Pizza. • Implementation of ITIL v.3 • Implementing physical and logical security ITIL Process 22 and 23. • Standardization of Regional Telecommunications Service (Telephony, Links, PBXs, Operators) • Implementation of Regional Corporate Service Desk. • IT Strategic Plan. • Regional Server Virtualization • Information Dedudiplicacion all repositories in the region. • Project Implementation regional Google Apps Mail • Growth Project of Centralized Call Center • Collaboration Tool Optimization Google Apps under Regional Migration Mobile. • Creation and Implementation of IT Strategic Plan, with the same lead the entire region as the only SAP R3 ERP.

Supervise plant manager, coordinate projects and equipment installations and wiring necessary to support users of the communication system in general. • Experience working with 3rd party for the manufacture of assemblies and projects, structured cabling. • Implementation and Connecting Links of radio communication for the entire area of the East, north, west, south of Guatemala. • Project E1 connection speeds between plants with Tele network. (Coordination, programming routers, interfaces) • Alcatel Phone Plant Installation, coordinating phases of the project within the offices of Cementos Progreso • Implementation of Corporate Call Center: Infrastructure, personnel, tools, documentation, Intranet Portal. • Change Management Annual computers to the organization • Establishment of Quality Control Department. • Reduction of Response Call Center, an average of 60 days to 9.2 days, including Saturdays and Sundays. With the implementation of the Call Center the average for June 2008 is 0.38 days to close a ticket. • Increase Customer Satisfaction, Internal displayed on the satisfaction survey, 91% of Acceptance. • Project TBH - audit findings, during the last audit, a plan of action to address each of the points where we vulnerability, staff developed an alternative infrastructure, with responsibilities, deadlines, documentation and penalty for failure , thus, reduce vulnerabilities Logical, Physical by 95%. • Creation of Service Level Agreements (SLA) for business units of the corporation. • Project Implementation Best Practices ITIL v3 Completed in 1 year, which restructured the department and works under-focused processes and services.