Marianne Davidson

Assisted in the management of 10-15 staff members Responsible for rectifying customer and staff issues in a timely and professional manner Retail selling of over 16 skincare and make-up brands Scheduling/confirming client appointments; responding to inquiries via phone/email Being accountable for retail opening/closing procedures; cashiering procedures Using financial plans for spotting trends, measuring productivity and monitoring progress

Responsible for managing staff to process all internet orders and phone orders and updating clients Maintaining product promotions on company website Create contracts and maintain relationships with 10+ wholesale clients Accountable for developing sales strategies and monitoring ecommerce and wholesale sales numbers In charge of purchasing and distributing all general spa supplies for 4 spas and 1 head office Manage receiving of products from other brands and distributing to 4 spas accordingly

Received a promotion to Spa Manager position in March 2009 Responsible for researching and buying product line for spa Maintained flow of spa schedule by delegating tasks to staff efficiently Performed recruiting, hiring, training, evaluation, pay-rate adjustment, and staff termination Ensured the highest levels of client satisfaction by managing client requests, anticipating client needs, and resolving client criticisms Maintain and update all necessary internal and external signage Use financial plans for spotting trends, measuring productivity and monitoring progress

Organize and archive faculty research, including confidential and historical documents Provide general office and events-based assistance to Business Officer as requested