Mariana Tolbert
B2C Sales Account Manager @ Michelin
About
I’m an emerging marketing and sales professional with a passion for blending data-driven strategies across B2B and B2C environments. I’ve recently started my career at Michelin as a B2C sales account manager, and I’m eager to bring my expertise in CRM, sales enablement, and digital marketing to my new role. Throughout college, I gained valuable hands-on experience in digital marketing and CRM, as well as was actively involved in the Sales Innovation Program at Clemson University, where I sharpened my skills in sales strategy, innovation, and cross-functional collaboration. My journey also includes a solid background in customer service, which has helped me develop a customer-first mindset and a deep understanding of how to deliver exceptional experiences. When I’m not driving business success, you can find me behind the DJ booth, where I bring energy and creativity to every mix. I believe in merging creativity with strategy - whether it’s closing a deal, optimizing sales & marketing processes, or curating the perfect playlist. Let’s connect and explore how we can innovate and grow together!
United States
Greenville
Industrial Automation
Cross-functional Communication, Invoicing Management , Microsoft Excel, Project Management, Database Management , Interpersonal Communication, Data-Driven Reporting , Process Improvement, CRM Strategy, Customer Service, Food Safety, Organization Skills, Time Efficiency, Multi-task & Handle High-volume Workloads, Sales, Attention to Detail, Time Management, Customer Experience
Experience

B2C Customer Service
Greenville, South Carolina, United States
•Pulled proof of deliveries from carrier websites and found the corresponding invoices to submit for claims •Prepared documentation for OS&D's (over/short/damage) •Submitted claims in the customer portal, as well as service cloud cases, and RGA's (return goods authorization).

Crew
Greenville, South Carolina, United States
•Delegated responsibilities across the team to drive efficiency •Strategized and collaborated across all levels of the team to fulfill orders •Interpreted written and verbal instructions and taught others being cognizant of their learning styles •Practiced and maintained food handling and safety
Mariana Tolbert's Contact Information
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