Mariana Rodriguez

Patient Liaison @ AICA Orthopedics

About

I'm an Interactive Design graduate from Kennesaw State University with a strong foundation in UX/UI design, prototyping, visual design, and design thinking. 👩‍💻✨ What sets me apart is the path I took to get here. Before focusing on design, I built hands-on experience in customer service, case management, and advocacy — work that taught me how to truly listen, problem-solve under pressure, and keep people at the center of every decision. That background shapes everything I create: thoughtful, intuitive experiences grounded in empathy and attention to detail. I'm currently pursuing my CAPM certification as I deepen my focus on project management and business operations, because I believe the best design work happens when creative vision and strategic execution are in sync. I'm actively seeking roles in UX/UI design, product design, and user research, and I'm also open to opportunities in customer experience, project management, and operations where design thinking can drive real impact. 💡

Country

United States

City

Atlanta

Industry

Logistics & Supply Chain

Skill

Customer Retention, Customer Relationship Management (CRM), Retail, User Requirements, Usability, Adobe Photoshop, Landing Pages, Web Pages, User Training, Graphics, Networking Events, A/B Testing, Writing, Training and Development (HR), Instructional Design, Presentation Skills, Office Software, Skilled Multi-tasker, Written Communication, Customer Engagement

Experience

Patient Liaison

AICA Orthopedics

2022-10 - 2026-2 · 3 yrs 5 mos

Atlanta, GA

Developed trusted relationships with 50+ patients and treatment plans, verifying insurance coverage and financial responsibility to ensure seamless case management. Maintained a high level of product knowledge in EHR and billing systems, providing recommendations customized to customer needs. Track care plan adherence and communicate patient progress bi-weekly with stakeholders to optimize outcomes and ensure completion of treatment protocols. Serve as the primary patient advocate, addressing concerns, facilitating financial arrangements, passing actionable feedback to internal teams to improve service delivery and customer experience. Support clinic eﬃciency through workflow coordination, cross-department collaboration, and mentoring new team members to uphold service excellence and system

Medical Office Receptionist

AICA Orthopedics

2022-10 - 2024-10 · 2 yrs 1 mo

Atlanta, GA

Managed individualized treatment plans by collaborating with patients to determine the most effective solutions. Acted as a compassionate listener and advocate for patients, ensuring their needs were communicated and addressed eﬃciently. Coordinated a high volume of administrative tasks, including managing patient communications via emails, voicemails, and text messages. Took the initiative to design and implement creative signage for seasonal holidays, enhancing the oﬃce environment.

Interactive Design Student

Kennesaw State University

2021-8 - 2025-5 · 3 yrs 10 mos

Kennesaw, GA

Grade: 3.97 Focus in UX/UI, grounded in design thinking, human-centered methodology, and goal-directed design. Conducted end-to-end research including user interviews, qualitative & quantitative analysis, and prototyping to inform design decisions. Managed projects from concept to completion, applying iterative design processes and collaborating across creative disciplines.

Barista

Comma Cafe

2022-1 - 2022-9 · 9 mos

Atlanta, Georgia, United States

Crafted specialty espresso and manual brew beverages in a high-volume café, consistently delivering quality under pressure. Collaborated with team to develop and launch seasonal drink menus, contributing to product innovation and guest excitement. Maintained café cleanliness and visual alignment with brand aesthetic, enhancing the overall customer experience. Trusted to independently manage opening and closing operations, demonstrating reliability and accountability.

E-Commerence Supervisor

Whole Foods Market

2018-8 - 2021-11 · 3 yrs 4 mos

Atlanta, Georgia, United States

Managed and collaborated with a team of 8 Amazon shoppers, ensuring compliance with ethical standards while meeting regional performance metrics through effective training. Achieved recognition as the top performer in shopping efficiency and metrics within the United States Southeast Region. Developed and analyzed spreadsheets to report metrics to upper management, enhancing data-driven decision-making. Troubleshot technical issues with devices and efficiently managed team scheduling to optimize productivity. Served as a customer service supervisor, ensuring client needs were met and fostering a positive shopping experience.

Education

Kennesaw State University Norman J. Radow College of Humanities and Social Sciences

Interactive Design

2021-8 - 2025-7 · 4 yrs

Focus in UX/UI, grounded in design thinking, human-centered methodology, and goal-directed design. Conducted end-to-end research including user interviews, qualitative & quantitative analysis, and prototyping to inform design decisions. Managed projects from concept to completion, applying iterative design processes and collaborating across creative disciplines.