mariana nascimento

senior specialist payment operations

About

Gerente de Vendas na Central do Carnaval

Country

canada

City

vancouver

Industry

financial services

Skill

marketing, customer service, sales, microsoft powerpoint, event planning, leadership, team building, time management, marketing strategy, product marketing

Experience

senior specialist payment operations

vancity

2019-6 - Present · 7 yrs 4 mos

team manager cardholder care

vancity

2018-8 - 2019-3 · 8 mos

customer service representative

vancity

2016-10 - 2017-12 · 1 yr 3 mos

* Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternitives * Build sustainable relationships and engage customers by taking the extra mile * Manage opportunities to up-sell products based on customers’ needs * Meet personal/team qualitive and quantitive targets

customer service representative

thierry - chocolaterie, patisserie, cafe

2015-6 - 2016-10 · 1 yr 5 mos

* Welcomed guests and explained products composition * Replenish food at serving stations * Wrap menu items such as sandwiches, soup, and desserts for serving or for takeout * Prepare bills for food using cash registers and accurately handle cash

senior specialist payment operations

supervisor cardholder care

vancity

2018-1 - 2018-7 · 7 mos

assistant marketing manager

salvador shopping

2013-7 - 2014-4 · 10 mos

* Created strategic marketing plans and promotional campaigns that increased revenue at the Mall * Developed a brand through advertising online in local markets * Ensured prompt payment to all suppliers

gerente de vendas

central do carnaval

2007-6 - 2013-7 · 6 yrs 2 mos

* Conducted employee engagement activities including team building and group activities to achieve the established goals of the company * Provided motivational training for staff * Accurately handled cash and kept records of all inventory sold * Entrusted with opening and closing duties