Mariana Arango Garcia

• Senior hospitality professional with strong experience in office management and guest operations within hotel and short-term rental environments. • Lead administrative and operational support functions, ensuring efficient internal processes, accurate reporting, and cross-departmental coordination. • Oversee budgeting support, supplier and vendor management, contracts, and documentation to drive operational efficiency and cost control. • Act as a key liaison between finance, HR, and operations teams to support scalable and compliant business operations.} • Manage guest services and front desk operations, ensuring seamless guest journeys from pre-arrival to post-check-out. • Lead guest relations, complaint resolution, and service recovery with a proactive, solutions-oriented approach. • Implement and monitor service standards, KPIs, and operational procedures to enhance guest satisfaction and brand reputation. • Strong leadership style with a hands-on, results-driven approach focused on operational excellence and premium guest experience

• Manage the 10 company offices operations across the Americas, ensuring consistency, efficiency, and adherence to global standards. • Deliver a welcoming, professional experience to employees, clients, and visitors, ensuring a positive and engaging workplace atmosphere. • Collaborate with HR to manage smooth onboarding and offboarding processes, ensuring timely setup and retrieval of IT assets. • Maintain up-to-date office documentation, manage internal communications, and oversee the efficient handling of mail and deliveries. • Plan and coordinate impactful onsite and offsite events that foster engagement and reflect the company’s culture. • Ensure full compliance with Mantu’s Data Protection policies, proactively follow up on security incidents, and manage regular maintenance activities. • Administer and monitor the access control user database to uphold physical security standards. • Ensure continuous availability of essential supplies and services for seamless daily operations. • Evaluate supplier performance and manage vendor relationships to ensure quality and cost-efficiency. • Analyze office P&L and budgets, identifying cost-saving opportunities and ensuring financial control. • Oversee the accurate inventory and lifecycle management of IT devices including laptops and mobile phones. • Support fit-out and refurbishment projects, contributing to workplace improvements and space optimization. • Lead and implement sustainability initiatives to reduce energy consumption, CO2 emissions, and resource waste. • Prepare and attend internal and external audits

• Managed a variety of complex operational projects, coordinating tasks, timelines, and resources to align with and achieve strategic business objectives. • Oversaw comprehensive vendor management processes, negotiating favorable contracts and managing procurement processes for a wide range of supplies and services, ensuring cost-effectiveness and quality. • Maintained and meticulously updated detailed operational calendars, coordinating activities to ensure timely execution and efficient scheduling of all project-related tasks. • Developed and managed comprehensive project budgets, meticulously tracking expenses and preparing detailed financial reports to ensure accurate financial planning and analysis. • Supervised and trained staff, fostering high performance and adherence to company standards; additionally, recruited top talent to strengthen project teams. • Effectively managed communications with clients and vendors, promptly addressing inquiries and resolving issues to ensure smooth and efficient project operations. • Utilized advanced project management tools to maintain updated records of progress, deadlines, and deliverables, ensuring transparency and accountability. • Negotiated competitive rates with marketing companies, wholesale accommodation providers, and city event companies to maximize project profitability. • Led the development and execution of the first investment project in Latin America, overseeing the entire process from initial planning to full operational stability, ensuring successful business outcomes. • Handled all invoicing and account management aspects, ensuring accurate and timely billing and financial record-keeping.

• Coordinated and managed a wide range of administrative tasks for projects, including detailed scheduling, budgeting, and resource allocation to ensure seamless project execution. • Collaborated with project stakeholders to manage task assignments, ensuring alignment with project goals and strategic business objectives. • Maintained and regularly updated advanced project management tools to track progress, deadlines, and deliverables, providing clear visibility and accountability. • Scheduled and coordinated pre-project activities, including meetings, documentation preparation, and resource planning, to ensure all necessary preparations were in place. • Managed post-project tasks such as invoicing, expense tracking, and detailed reporting to ensure accurate project closure and financial reconciliation. • Identified potential risks and opportunities, aligning project priorities with business objectives to enhance overall project efficiency and success. • Managed procurement and vendor contracts using DocuSign, ensuring secure and accurate processing of agreements while maintaining compliance with organizational standards. • Recruited and trained personnel, building effective teams to support project needs and objectives. • Negotiated competitive rates with various companies regarding project development to optimize costs and resource allocation. • Handled all invoicing and account management aspects, ensuring accurate financial transactions and record-keeping.

• Oversaw the comprehensive management of multiple hotel properties and real estate operations, ensuring optimal functionality, profitability, and guest satisfaction. • Developed and meticulously managed budgets, closely monitoring expenses and financial performance to ensure financial stability and viability. • Coordinated with a diverse range of vendors and contractors to ensure timely and high-quality maintenance and service delivery, maintaining property standards. • Supervised hotel staff across various departments, including front desk, housekeeping, and maintenance personnel, providing necessary training and conducting performance evaluations to ensure high service standards. • Addressed and resolved guest inquiries and complaints promptly, maintaining high levels of customer satisfaction and fostering positive guest experiences. • Implemented cost-saving measures and operational improvements, enhancing overall efficiency and service quality across all managed properties. • Recruited and trained personnel, including receptionists, housekeeping staff, and maintenance workers, to ensure a competent and effective workforce. • Negotiated competitive rates with clients and suppliers, optimizing operational costs and ensuring high-quality service delivery.

• Managed client consultations and project tasks, including financial planning and policy management. • Coordinated with clients and internal teams to ensure alignment with business goals and client needs. • Managed documentation and contracts for client agreements, ensuring accuracy and compliance with industry standards. • Conducted market research and provided strategic recommendations to align with emerging trends and opportunities.

• Managed project portfolios, overseeing scheduling, resource allocation, and performance tracking. • Developed and implemented project management processes and methodologies across the organization. • Facilitated project review meetings, ensuring alignment with organizational objectives and addressing any challenges. • Conducted training sessions to enhance project management skills and knowledge within the organization.