Mariam Samir, MBA

• Designing customized HR strategies and action plans that align with each company’s operational needs and growth objectives • Strengthening private sector engagement in workforce development by promoting active participation in national programs • Coaching internal HR teams to build their capacity in strategic HR planning, policy development, talent management, and performance systems • Supporting the implementation of the 3R pillars, focusing on: o Smart recruitment strategies o Employee retention and engagement programs o Upskilling and retraining initiatives to close skills gaps • Embedding sustainable HR practices to improve long-term workforce stability, employee satisfaction, and business performance • Monitoring impact and progress through structured reporting, KPIs, and continuous feedback loops to ensure results-driven outcomes

• Developing succession plans and promotion paths for all staff. • Building human resource organization and aligned people and culture with corporate strategic priorities and operations. • Working with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes. • Reducing process gaps while supervising employees to achieve optimal productivity. • Creating and implementing forward-thinking initiatives to improve employee engagement. • Briefed new hires on essential job information, such as company policies, employment benefits and job duties. • Onboarding new hires and set up training. • Conducting CBI Interviews. • Sourcing and selecting applicants for technical positions within company. • Completing human resource operational requirements by scheduling and assigning employees. • Maintaining work structure by updating job requirements and job descriptions for all positions.

*Job summary: Supporting the HR team as a trainer @ Orange *Job Tasks: • Acclimate new hires to the business and conduct orientation sessions • Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior

2 years of experience as customer service representative @ Mobinil. From 9 November 2011 to November 2013 @ 6060 POS help line From 5 July 2015 To December 2015 @ 110 Postpaid segment Dealing with two kinds of customers, internal customer: Such as the sales agent team & external customer such as the distributors, dealers & Point Of Sales. Receiving calls from distributors, dealers, and point of sales and solve all enquiries related to questions, complaints orders and changes. Updating the points of sale with the new Services, prices and information which are offered by Mobinil.