Mariam A. ElNaga

- Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback. - Strategizing and monitoring the daily activities of customer service operations. - Assisting customer service staff with duties where required. - Training staff in areas of customer service and company policies. - Managing cashier coverage and customer flow to ensure proficient customer service. - Monitoring and authenticating returns, exchanges, and voids. - Investigating and solving customer service complaints. - Assisting with the development and implementation of service policies, and explaining these to staff and customers. - Maintaining documentation about customer service department activities. - Performing additional duties where needed.

- Build productive trust relationships with customers. - Provide product and service information. - Encourage client referrals. - Suggest sales process improvements. - Coordinating sales efforts with marketing programs. - Develop customized selling strategies. - Generating leads. - Keep record of sales trends. - Meeting or exceeding sales goals. - Negotiate sales contracts. - Create sales price offers.

- Answers incoming calls and emails from customers - Establishes trust with customers - Assists customers with solving problems - Reports common product and service complaints - Helps customers make use of different features - Records complaints and feedback

• Following our online sales at Gumia & Souq and their accounts. • Making analysis and reports.

•Handling customer complains. •Offering new bundles and services.

• Sales and recovery sales • Offering new service to customer by phone.

• Had a training in the Station & Public Relation Department

• Had a training in the Financial (Material) Department

• Had a training in the Financial Department. o Balance. o Review.