Mariam Ahmed

• Developing long-standing relationships with company-approved vendors.   • Communicate any product or service-related concerns with suitable vendors. • Conducting research on available vendors to determine which vendors offer the best pricing and product quality. • Continually monitoring sales trends to determine which products are more popular than others. • Implementing vendor selection programs to ensure that the best vendors are secured. • Interacting with new vendors to explain the expectations and responsibilities.

• To accelerate job search by enhancing CV and personal brand by using specific tools. • Develop a nuanced understanding of AI concepts and buzzwords. • Acquire practical skills to effectively apply AI tools in career paths. • Enhance efficiency and productivity in professional endeavours. • Foster innovation and creativity in an AI-driven world.

• Assist in sourcing candidates through job boards, social media, and databases. • Screen resumes and conduct initial candidate assessments. • Coordinate interview schedules between candidates and hiring managers. • Assist with job postings on various platforms and company websites. • Conduct preliminary interviews and gather candidate information. • Help manage candidate pipelines and update databases. • Prepare and send offer letters and other recruitment-related documents. •Collaborate with the HR team to improve recruitment strategies. •Support administrative tasks related to hiring processes.

• Identify customer needs and recommend appropriate subscription packages based on preferences. • Provide detailed product information to customers, explaining features, benefits, and subscription plans. • Manage customer accounts, including setting up new subscriptions, renewals, • Achieve sales targets and contribute to meeting or exceeding monthly sales goals. • Maintain up-to-date knowledge of products, services, and promotions to effectively communicate with customers. • Process transactions accurately and efficiently, including payment processing and account setup. •Track sales progress and performance using CRM software and report results to management. • Provide excellent customer service to build long-term relationships and ensure customer satisfaction.

• Troubleshoot and resolve technical issues • Provide customer support via phone ensuring efficient and effective solutions. • Perform system maintenance tasks such as software updates, and diagnostics. • Create and maintain technical documentation of troubleshooting steps, solutions • Escalate complex issues to specialized teams when necessary.

• Manage MSA MUN’s social media accounts (Facebook, Instagram ). • Plan, create, and schedule posts. • Monitor social media engagement and respond to inquiries. • Track social media metrics and optimize strategies based on results.