Mariam A.

• Provides staff support, utilizes data software, proofreading and auditing data in admission applications.

• Promotes Kaplan’s test prep services through campus marketing, peer engagement, and digital outreach. • Builds brand awareness and drive student sign-ups through social media posts, tabling events, and strategic marketing.

• Fostered strategic operations and creative marketing initiatives, including conducting market research, campaign planning, and client engagement. • Collaborated with cross-functional teams to enhance business development, event coordination, and brand strategy execution. Skills developed: System management | Office Administration | Marketing | Social Media Management |

• Sourced and recruited candidates through various channels (job boards, social media, networking, referrals). • Collaborated with account managers and clients to understand staffing needs and develop recruitment strategies. Skills developed: Recruitment | Hiring | Resume screening

• Assisted clients with increasing participation rate and feedback models to improve financial performance and user satisfaction. • Advised clients on assessing their community needs and selecting beneficial incubation programs. • Guided implementation of collaboration and partnership programs with academic institutions to support future entrepreneurs in college.

• Processed about 65 transactions per hour via cash, credit, and automatic debit payment methods. • Issued receipts, refunds, credits, or change due to customers. • Assisted customers with providing product information and complaint resolution. • Monitored inventory and daily cash flow of up to $10,000, maintained accuracy in money exchanges, and ensured the security of the change drawer to minimize discrepancies. • Assisted with training and development of new employees. •Oversaw store shipments, temperature checks, food handling measures, and delivered a seamless dining experience for customers.

4 week long program with 8 sessions focused on • PepsiCo’s background, and operational structure • Building leadership skills through the development sessions • Year-long mentoring sessions with experienced professional in the HR and Operational Management field • Case study and group on sales, marketing, and management of PepsiCo products and services

• Managed daily guest check-ins by confirming reservations, assigning rooms, and activating keys. • Ensured smooth daily operations and excellent customer service. • Scheduled hourly appointments, filed records, and documentation of client visits and sessions. • Prepared client correspondence, stored, and proofread documents to ensure accuracy.

Bachelor’s degree in Management with a concentration in Leadership & Managerial Competencies. Focus on Human Resources Management and Project Management.

Undergraduate Study Abroad in Seoul, South Korea

Associate’s degree in Business and Economics, focus on Human Resource Management.