Mariah H.

Chapter Experience Associate @ ISACA

About

Motivated administrative and operations professional with a Bachelor’s in Business Administration and over 5 years of experience supporting high-volume programs, chapter leaders, and customer operations. Known for managing complex processes, maintaining accurate records, and ensuring excellent service.

Country

United States

City

Naperville

Industry

Hospitality

Skill

Data Entry, QuickBooks, Salesforce CRM, Business Process Improvement, Customer Experience, Point of Sale (POS) Systems, Microsoft Word, Administration, Microsoft Excel, Microsoft PowerPoint, It certification

Experience

Chapter Experience Associate

ISACA

2023-5 - Present · 3 yrs 5 mos

Schaumburg, Illinois, United States

• Managed and tracked global chapter operations including reimbursements, audit letters, board roster updates, and chapter credits. • Created and maintained detailed reports in Excel to analyze chapter compliance trends and support monthly case statistics. • Responded to 100+ Salesforce cases and inquiries monthly, providing guidance on policies, portal access, and membership requirements. • Oversaw formation of international chapters by drafting communications, reviewing applications, and coordinating with compliance. • Posted regularly on Chapter Leader Exchange and monitored feedback to improve chapter engagement. • Collaborated on improving internal SOPs for reimbursement processing and chapter formation. • Assist in the development of services aimed at enhancing the benefits provided by chapter leaders to their members.

Customer Service Specialist

ISACA

2021-1 - 2022-8 · 1 yr 8 mos

Schaumburg, Illinois, United States

• Provide customer service to customers. • Process customer’s applications and request. • Provide assistance regarding membership, products, and general inquires.