Maria Goy
SVP Accident & Health @ ISC (Integrated Specialty Coverages, LLC)
About
Senior executive driving growth strategy and business transformation across multi-line, multi-market platforms. Proven track record of building multi-year roadmaps, leading executive planning cycles, and delivering P&L-accountable results in complex, multi-stakeholder environments.Deep expertise in product strategy, distribution model design, and partner relationship management at the executive level. Known for translating strategy into execution — aligning Marketing, Product, and Operations around KPI governance, customer experience transformation, and cross-functional performance optimization.Experienced in leading leadership alignment across business units and affiliate networks, advancing growth initiatives from concept through delivery. Brings a sharp commercial lens to emerging market opportunities, channel development, and digital transformation.
United States
Austin
Insurance
Conflict Management, Conflict Resolution, Team Building, Outsourcing, Vendor Management, Governance, Metrics, Management Consulting, Collaborative Problem Solving, Strategic Sourcing, RFP Design and Generation, Conflict Resolution and Prevention, Contract Negotiation, IT Sourcing, IT Procurement, RFx, Manage and Strengthen Client Relations, Vendor Contract Management, SLA Monitoring, SLA Implementation
Experience

SVP Accident & Health
Austin, Texas Metropolitan Area
Driving enterprise strategy, growth, and transformation across Accident & Health and Travel — partnering with executives, carriers, and distribution leaders to scale platforms and accelerate performance. Translates strategy into execution through operating discipline, KPI governance, and cross-functional alignment, with a strong focus on customer journey mapping and defining the business requirements that connect technology, operations, and delivery.

Member
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Vice President, Strategic Vendor Management & Sourcing Office
Leading the teams responsible for Technology and Marketing Vendor operations, including sourcing, strategic relationships, contract management and negotiations, and demand management for the portfolios. • Responsible for delivery of oversight and governance of Technology, Digital and Marketing relationships, including: - Identification of strategic opportunities to drive synergy across groups; enhancing and optimizing the value derived from Vendor partnerships through contract negotiation, consolidation and services - Close partnerships with Finance, Legal, Audit and HR to ensure external and internal adherence to guidelines and policies - Administration and report out of Vendor scorecards, 360 degree feedback, market benchmarking and standardized metrics and reports - Refined approach for Vendor segmentation to align to company objectives while reducing risk introduced by third parties • Executive advisory and decision support up through through C-suite • Responsible for driving cost savings / cost avoidance through partnership management, contract negotiation / re-negotiation • Lead team administering day to day operations related to invoice reconciliation, Service Level Agreement management and adherence to Security policies and guidelines for on and offshore contractors • Management of IT Shared Services capital and expense and capital budgets • Lead team responsible for IT and Digital Portfolio / Demand Management, including: - Aggregation of demand, sanitizing data and defining strategic market opportunities to ensure technology and business strategies are in alignment - Bridging ‘supply and demand’ through report out of business case analysis to internal and Vendor Executives - Providing data analysis and reporting of Vendor spend and financial models - Partnership with internal customers and Finance to account for accuracy of sizing and scope of individual projects or programs to ensure spend remains within budget

Director through Vice President Strategic Technology Sourcing, Vendor Management Office
New York and Los Angeles
• Provided strategic leadership and operational oversight of technology contracts and relationships • Partnered with CIO and Executive team to define long-term strategy plan for technology relationships • Managed high profile initiative to evaluate technology offshore portfolio and in-source key IP projects; delivering significant one-time cost reduction and year over year savings • Built and operated the Governance model for offshore relationships in Latin America, Eastern Europe and India • Built strategic partnerships with Vendors, aligning them to the Viacom technology roadmap, establishing quarterly reviews and Executive Briefings • Built and implemented standardized metrics, reporting and benchmarking • Ensured all Viacom divisions worked together to drive synergy and leverage total buying power across the organization, with specific focus on International • Responsible for technology contracts to lower annual cost of service through contract negotiation / re-negotiation and drive revenue through Ad-Buys • Authored, executed, and tracked technical provisions focused on areas such as security, outsourcing, web hosting, third party rights, IP protection, and publicity • Responsible for global RFx sourcing process and competitive assessment of technology portfolio to deliver: - Onshore and offshore resources for software and web development needs - Software / hardware purchases - Media content distribution of workflow including transcoding, encoding and satellite negotiations • Built an internal sourcing ecosystem, including support of all divisional teams, finance, legal, HR and administration • Defined technology system landscape for retiring and new applications to assess impact to spend and identify areas of opportunity to reduce overhead

Manager, Japan
Tokyo, Japan
Business Development and Strategic Engagements • Delivered $5MM+ in business development, focused on building relationships with multi-national C-Suite executives • Engaged with Client C-level executives to deliver five year strategic technology and process roadmap for APAC region • Managed business case development for projects USD $5MM - $30MM, contributing to $10MM in new business • Managed multi-national RFP responses, including communications and negotiations • Managed account plans, contracts and budgets for multi-national and multi-million dollar engagements • Responsible for defining to-be architecture for outsourcing initiative, identifying over $5MM in cost reductions Technology Engagements • Managed global roll out of SAP interfaces for new R&D SAP based budgeting system • Established SAP post go-live support process and governance structure for APAC rollout • Identified and assessed areas of risk relating to Go-Live, including implementation of mitigation strategies • Engaged stakeholders and regional oversight teams to align with global project structure to identify cost savings

Sr. Project Manager
Seattle, WA
• Implemented Governance strategy to redefine strategic direction aligned to prioritized key initiatives • Implemented portfolio management, including balanced scorecards and risk vs. reward scoring and mapping • Responsible for working with business units to create department visions aligned with strategic shift • Developed strategic reporting materials for Senior Leadership Team and Board of Directors, providing transparency into key business unit initiatives • Prepared and managed Senior Leadership Quarterly Business Reviews, defining company’s strategic direction • Worked with business and IT to define five year IT Roadmap, identifying over 12% in annual savings through application retirement
Education
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