Maria Frezoulis

Head of Trade Support (Started July, reporting to the CTO) Leading the end-to-end management and optimization of our Order Management System (OMS), with a focus on platform stability, client experience, and execution quality. Overseeing routing strategy, regulatory reporting (CAT/606), client onboarding, and performance analytics to drive continuous improvement and reduce MTTR. Building and mentoring a high-performing trade support team while partnering closely with brokers, clients, and internal stakeholders to ensure seamless, compliant, and reliable trading operations.

 Directed and prioritized global investor reporting projects and middle office solutions to standardize product offerings across the global business. Clients include Standard Life Investment, Old Mutual Global Investors, Victory Capital Management, Dimensional Fund Advisors and Aviva.  Actively managed adherence to regulatory requirements and commitments including focus on risk and controls with emphasis on safeguarding client proprietary data.  Defined and documented the middle office product offering and technology product roadmap.  Developed process and procedures for client change request to ensure successful project delivery.  Successfully developed and implemented client investment reporting package templates for newly on boarded clients and standardized for the existing middle office client base.  Worked with a selected team to deliver IBOR (Investment Book of Record) reporting solution to EMEA asset manager in support of middle office outsourcing product offering.  Performed data gap analysis for a global transformation project for equities and fixed income securities between legacy systems to a new centralized platform for data repository.  Responsible for the Vermillion software vendor relationship: lead efforts for client report package standardization, cost efficiency, testing and deployment of new platform features.  Developed a client pipeline in partnership with relationship managers in support of client requirements and sales strategies.  Launched a middle office trade dashboard enabling client base to monitor trade lifecycle activity.  Collaboratively worked to implement and sustain a client governance model for platinum clients with defined roles and responsibilities for relationship managers, client service and middle office officers.  Met or exceeded agreed SLA/KPI’s with clients while optimizing the performance of the operation team.  Oversaw regular contract reviews and extension negotiations with middle office global clients.

• Delivered and designed platform enhancements for OpenWealth, a managed household account platform for distributors (banks, broker dealers and RIAS) of wealth management advisory services to retail investors. • Expanded OpenWealth product features (portfolio editor and cross reference trader features) for prospective clients

• Assist with the restructure and reorganization of the Pershing Fixed Income Trade Desk to Bank of NY Capital Markets: integrate trading accounts and positions via Bloomberg to new platform, convert customer accounts, and reconcile balances. • Deliver efficiency solutions for trade activities assessing requirements, risks, costs and constraints.

• Facilitate the synthetic swap (conversion) of US listed ADRS and their underlying ordinary foreign shares, between two institutional clients to reduce conversion costs and allow savings. • Coverage of more than 40 US and international accounts, consisting of both buy and sell side institutional firms to facilitate swaps. • Responsible for the maintenance and daily distribution of ADR Crossbook levels to institutional clients.

Leadership and Collaboration:  Managed a team of 12 client service reps. supporting all middle office functions and delivering service to position traders and sales traders, in US and globally for Institutional, Hedge Fund and Retail accounts.  Spearheaded organizational change by merging middle office trade support for traders and sales traders into one cross functional team creating opportunities for staff advancement. Product Development and Process Improvements:  Travelled to new markets to establish trading initiatives: collaboratively worked with technology team to build automation between frontend trading systems to Toronto Stock Exchange; established middle office administrative and operational workflows for creation of the Brazil Broker Dealer.  Authored requirements for adding FX currency transaction capabilities to facilitate international trade settlement and reducing operational risk.  Automated trade execution and booking for ordinary (foreign) shares between front end OMS to middle to back office. Customer Relations and Problem Solving:  Developed metric report card for traders to measure performance and MIS report to analyze customer needs.  Oversaw ADR/ORD cross book concepts: liquidation of hedged positions, established agent bank relationships to negotiate fees for customers and internal trading accounts.  Worked with internal product managers to leverage international trading, custody and technology capabilities to develop enhancements and support global securities for retail accounts, Open SMA initiative.

• Spearheaded organizational change by merging trade support for Non Dollar traders and sales trader into one cross-functional team. • Targeted process improvements by consolidating front end and back office areas (legacy systems) to improve quality of support and provide a higher level of service to customer accounts; automate intercompany trade flow reducing number of trade legs and reducing settlement costs. • Partnered with Legal, Compliance and Risk to identify areas of risk and regulatory exposure. • Prepared daily profit and loss (P&L) reports. • Developed monthly metric report card for traders to measure performance.

Successfully promoted throughout Citi tenure, culminating in the position of Director in the Equities Division

Successfully promoted throughout Citi tenure, culminating in the position of Director in the Equities Division

Successfully promoted throughout Citi tenure, culminating in the position of Director in the Equities Division

Successfully promoted throughout Citi tenure, culminating in the position of Director in the Equities Division

Successfully promoted throughout Citi tenure, culminating in the position of Director in the Equities Division

NYU Merit Scholarship and Midwood Scholarship