Maria Yette

Assistant Vice President, Client Service & Operations @ MetLife

About

I’m a senior operations executive in the insurance and financial services industry with a record of leading large national and offshore teams, managing P&L over $2B, and delivering transformations that strengthen customer experience, improve efficiency, and drive revenue growth. Most recently, I led a $250M enterprise transformation that replaced outdated systems with a single digital platform. In the first year, we cut onboarding time by 50%, increased digital adoption by 25%, and boosted revenue by 15% while improving regulatory compliance and streamlining operations for a complex, nationwide insurance portfolio. I bring the discipline of Fortune 100 operations with the flexibility needed for organizations in growth or transition. My focus is on operational strategy, P&L management, and business transformation that create measurable results. I’m open to connecting on opportunities where strong execution and customer experience work together to deliver real value.

Country

United States

City

Greater Tampa Bay Area

Industry

Insurance

Skill

Customer Experience, Operational Strategy, Business Transformation, Regulatory Compliance, P&L Management, Leadership, Strategic Planning, Organizational Leadership, Insurance, Customer Relationship Management (CRM), Technoloy & Innovation, Process Improvement, Sales, Financial Modeling, Business Analysis, Employee Benefits, Management, Business Process Improvement, Training, Underwriting

Experience

Assistant Vice President, Client Service & Operations

MetLife

2022-1 - 2024-4 · 2 yrs 4 mos

Tampa, Florida

• Oversaw P&L for a $1 billion portfolio, managing a diverse client base of 30,000 employers. • Led national operations across multiple distribution channels, enhancing client experience and driving revenue growth. • Spearheaded a $250M digital transformation initiative, achieving a 50% reduction in cycle times and a 25% increase in product adoption.

Assistant Vice President, Small & Specialty Service & Operations

MetLife

2018 - 2022 · 4 yrs

Tampa, Florida, United States

• Managed P&L oversight for a $2 billion portfolio, serving over 40,000 employers across various distribution models. (Broker, Third Party Administrators (TPA), General Agents (GA), Public Employer Organization (PEO) and Associations) • Developed and implemented a $10M market strategy, launching a new multi-employer trust that increased revenue streams. • Customized operational support for small to national accounts, enhancing efficiency and strengthening client relationships.

Assistant Vice President, Mid-Atlantic Region

MetLife

2014 - 2018 · 4 yrs

Kansas City, Missouri, United States

• Owned P&L for the Mid-Atlantic Region, managing a portfolio worth $900 million and serving over 10,000 employers. • Enhanced billing processes, achieving a remarkable reduction of overdue premium balances aged 90 days to just 1%. • Developed leadership capabilities among mid-level managers, resulting in multiple internal promotions and a stronger leadership pipeline.