Maria Tkachenko

- Supporting the analysis of Inland Delivery profitability by working with operational data, identifying trends and potential issues, and preparing presentations to increase transparency of performance drivers - Mapping Inland Delivery processes using BPMN 2.0 to document and visualize current workflows

- Formulating the strategy of the local committee development with the goal of growing in # exchanges - Organizing weekly meetings with Vice Presidents and with the whole committee of 40+ members - Running personal development talks with Vice Presidents, identifying functional bottlenecks and supporting in implementing solutions

- Promoting exchange opportunities through info-booths at the universities, lecture presentations and social media actions - Managing the team of 6 people, organizing personal development talks and team meetings

- Driving the preparation of the monthly market update report with news and deep-dives shared with the senior leadership - Overseeing administrative tasks, such as organizing internal workshops or facilitating onboarding of new members - Supporting the team with ad-hoc tasks in terms of market research, data analysis and slide preparation

- Leading the digitalization of overhead costs, collaborating with regional heads to ensure correct data transfer to SAP - Consolidating, critically evaluating and adjusting the data on order entry and backlog submitted by the regions - Developing a learning strategy for the team and organizing workshops with theory and case studies

- Organising workshops with consulting companies on various topics from problem solving to sustainability reporting standards - Establishing new partnerships with consulting firms

- Introduced a new tariff line and organized its promotion campaign that boosted the number of active clients by 7% - Optimized the call-center work, which rose the order conversion rate by 2% and developed its growth strategy for the x2 increase in deliveries, including settting up 2 campaigns in performance and digital marketing - Launched a referral program for corporate clients’ acquisition and promoted it among delivery pickup points and courier parks, which attracted 250+ referrers

- Set up 2 lead processing projects in collaboration with the mass sales team which resulted in 130+ new SMB clients - Led the stream of commercial analytics: built dashboards in Excel, extracted and eradicated 10+ inefficiencies in the current processes - Built the process of collecting and prioritising new feature requests from the clients and transferring them into Product and Operations teams

Identified synergies and eliminated bottlenecks in consolidation of economic functions of two petrochemical companies within a post-merger integration project

Erasmus+ exchange semester