maria sutton

* Responsible for deployment builds by merging code and deploying it to clean, updated environments for testing, using Git Version Control, Cloudbees Jenkins deployment automation tool, Acquia’s workflow interface, and Codeship. * Deploying builds/code to production website and monitoring and analyzing website degradation and error rates in New Relic Monitoring tool during the deployment process. * Creating new EC2 instances and migrating WordPress sites from internal servers to AWS. * Creating job templates in Ansible Tower to deploy new code to WordPress sites * Working collaboratively on large projects, dividing work into smaller tasks and then distributing team resources evenly. * Swarming, finding resources, and getting up to speed, on difficult problems to quickly find solutions. * Staying focused, motivated, and goal-oriented to deliver high-quality products by a specified deadline * Familiar with the following languages: C++, HTML, CSS, JavaScript, PHP, Java

* Responsibilities * Worked as a sub-contractor for Oracle performing Tier 3 support: * Tasks and responsibilities/accomplishments: * Assist customers remotely using Tight VNC over a VPN connection; troubleshoot and fix software and application issues. Use an Oracle “homegrown” ticket managing system to track and manage customer support. * Answer incoming calls for service/questions when required. Most support is done via the ticketing system with some calls being answered when necessary. * Support printers; configure printers to the Oracle network. Troubleshoot print driver issues that might arise. * Re-image systems; perform data backups when possible and re-image systems when necessary. Run updates and install software as required/requested. * Part of a 12 person team supporting over 10,000 users; locally support about 700.

* Provide desktop support in an Enterprise environment for over 30,000 customers. * Tasks and responsibilities/accomplishments: * Assist customers remotely using SCCM and RDP; troubleshoot and fix software and application issues. Use a ticket managing system to track and manage customer support. * Answer incoming calls for service and provide technical trouble resolution for supported personnel. Collect information from callers to be used in the prompt resolution of requested services as well as troubleshoot common user problems. * Enter the information collected into an automated trouble ticket system (HP Service Manager and Remedy 7.6), determine the nature of problems and submitting them to the appropriate work area within the Network Enterprise Center for prompt action or resolution. * Train incoming personnel with day to day responsibilities. Conduct training for new procedures with new software/applications.

* Performed desktop support for the secure network on Fort Sam Houston for 10,000 users in an enterprise environment. * Tasks and responsibilities/accomplishments: * Responsible for providing 85% first call resolution for customers. * Enter and submit trouble tickets through HP Service Manager to the appropriate tiers for resolution. * Provide assistance and training to junior customer support specialists on trouble shooting techniques and resolutions. * Use remote tools such as SMS and SCCM to troubleshoot and resolve desktop issues. * Create new user accounts in Active Directory, unlock accounts, delete accounts and issue new passwords. * Perform daily backups to the exchange server. * Install and remove software as well as hardware. Re-image hard drives as needed.

* Provide continuous in-depth near real-time intrusion detection and immediate response. * Tasks and responsibilities/accomplishments: * Provide continuous in-depth near real-time intrusion detection analysis of correlated and non-correlated events, develop cases and perform immediate response actions for suspicious activity Air Force-wide. * Create and update cases on unauthorized network activity meeting established event thresholds and monitor immediate response. * Provide advanced analysis on potential intrusions identified when the Incident Response Analyst requires further information about an incident.

* Performed maintenance on surveillance radar, data display and data processing systems associated with the $6.2B E-8C Joint Surveillance Target Attack Radar System aircraft fleet. * Tasks and responsibilities/accomplishments: * Diagnosed malfunctions using built-in tests, diagnostic routines and test equipment. Removed, installed, repaired and inspected system components and performed modifications according to technical data. * Assisted in the training of assigned personnel.

I am currently working on my BS in Computer Science with an emphasis in Networking"]