maria romero

enterprise l and d project leader latam

About

* 7 years of professional experience as a trainer, delivering led courses for development of business and soft skills in contact center employees, establishing training plans according to business needs and creating training materials for company's staff development. * More than 4 years of expertise as a Team Leaser for Customer Service, Collections and New Hire representatives for inbound and outbound calls. * Analytical and responsible; proactive and focused in goals achievement, implementing marketing processes and methodologies to establish a working plan, such as DMAIC. * Knowledge of Advanced Office software (Windows, Excel, Power Point, Outlook, Office 365) * High English Proficiency Level (able to establish business conversations).

Country

mexico

City

monterrey

Industry

human resources

Skill

liderazgo de equipos, training and development, leadership, analytical skills, sales management, dmaic, technical support, office 365, microsoft office, microsoft excel, microsoft word, microsoft powerpoint, training, training delivery, customer service, soft skills, team leadership, english, training facilitation, customer service trainer, sales trainings, technical trainer, receivables management, android support, apple support, problem solving, communication, oral communication

Experience

enterprise l and d project leader latam

johnson controls

training and quality analyst

johnson controls inc.

2018-3 - Present · 8 yrs 7 mos

Establishing training plans and create training materials, and delivering led courses to develop employees skills according to business needs( customer service, soft skills).

trainer

teleperformance

2012-10 - 2018-3 · 5 yrs 6 mos

Delivering led courses to develop skills in Contact Center employees according to business needs(customer service, sales, technical support, soft skills). Certified in training methodologies by AT&T in Puerto Rico in 2013