Maria Oko

Operations Assistant

About

I am reliable and detail-oriented Virtual Assistant who helps busy individuals and businesses stay organized, productive, and stress-free. I also specializes in providing remote administrative and digital support with accuracy, confidentiality, and timeliness. Services Offered • Email management & inbox organization • Data entry & web research • Calendar scheduling & appointment setting • Google Workspace (Docs, Sheets, Drive) • Microsoft Office (Word, Excel, PowerPoint) • Customer support (chat & email) • File organization & documentation • Monday.com & Airtable (basic to intermediate) Strengths • Excellent communication skills • Time management & attention to detail • Fast learner and tech-savvy • Trustworthy and confidential • Able to work independently with minimal supervision.

Country

City

Nigeria

Industry

Outsourcing/Offshoring

Skill

Automation Engineering, Data Entry, Autotask, Owner-managed businesses, Streamlining Process, Virtual Assistance, Interviewing, Dashboards, Computer-assisted Reporting, iTrent HR and Payroll Software, Oracle CRM, Eye Tracking, Reducing Operating Costs, Unit Operations, Amdocs CRM, Automation, Job Skills, Google Meet, Airtable, HubSpot Marketing Hub

Experience

Operations Assistant

2026 - Present

Managed calendars, tasks, and inboxes for business owners and teams. Updated CRM records, tracked leads, and maintained accurate customer data. Assisted with email automation, follow-ups, and reporting. Supported short-term rental operations using Airbnb, VRBO, and Booking.com platforms. Coordinated schedules, handled documentation, and ensured smooth daily operations.

Human Resources Payroll

2026 - Present

Designed a no-code HR and payroll system using Airtable. Automated salary, tax, and net pay calculations. Structured staff records by role, department, seniority, and performance. Reduced manual processing and improved data accuracy.

Customer Relationship Management Specialist

2026 - Present

Designed and managed Airtable databases for HR, payroll, CRM, and operations tracking. Built automated workflows using Zapier and Make.com to reduce manual data entry and errors. Structured CRM pipelines for lead tracking, follow-ups, and deal management. Cleaned, organized, and migrated CRM data to improve reporting accuracy. Created dashboards and views for management visibility and decision-making. Documented workflows and created SOPs for easy system adoption.

Administrator

2013 - 2026-5 · 13 yrs

Provided high-level administrative and operational support to ensure smooth unit operations. Maintained accurate personnel records and handled confidential documentation. Coordinated duty rosters, schedules, postings, promotions, and leave processing. Prepared reports, correspondence, and official records with strict attention to detail. Ensured compliance with organizational policies and procedures.

Data Entry Clerk

2026 - 2026-2

Administrator

Nigeria

2025-11 - Present · 11 mos

Provided efficient administrative support to ensure smooth unit operations. Maintained accurate personnel records and handled confidential documentation. Coordinated schedules, duty rosters, and official correspondence. Assisted with postings, promotions, leave processing, and report preparation. Ensured compliance with military policies and procedures.